People Operations Analyst

Requirements

• Previous experience of working towards targets/KPIs
• Experience handling multiple tasks simultaneously, adapting to changes, and being able to creatively problem solve
• Legally eligible to work in the United States of America
• Undergraduate degree in a relevant discipline (or sufficient work experience in lieu of degree)
• Highly organized and effective at managing own workload within competing deadlines
• Confident in applying own judgement and taking initiative to deliver against targets
• Able to follow internal process guides and repeat processes quickly with low error margin
• Team player who can confidently develop and maintain remote relationships

• Axiom is seeking a People Operations Analyst to join our Chicago location. This role forms part of the People at Axiom (PAX) function and will involve execution of a range of operational processes and management of pre-employment checks for all North American legal talent and HQ candidates.
• This is a position for someone who connects naturally with an array of stakeholders, has strong organizational skills with excellent attention to detail, and has the confidence to communicate effectively with a global workforce
• [55%] - Processing of pre-employment checks:
• Coordinating the end-to-end management of our due diligence process for legal talent across North America. With team coverage for international locations (UK, Hong Kong, Singapore, Australia) when necessary
• Independently managing own workload to effectively process background checks, right to work verification, and managing pre-employment paperwork
• Proactive decision making to resolve screening issues (e.g. data inconsistencies) and escalating to Associates or manager where appropriate to achieve 100% screening completion in all cases
• Contributing to weekly progress meetings to review turnaround times and completion rates against agreed SLAs
• Monitoring automated employment agreements for new hires and ensuring 100% completion rate by start date. Proactively escalating to Associate levels and Talent Success Partners to meet deadlines
• [30%] - Responsible for actioning a wide scope of operational business processes:
• Direct engagement with new hires and hiring managers to answer onboarding questions and to offer live support with onboarding completion in our HRIS, Workday
• Daily review of onboarding progress trackers for all hired candidates in North. Responsible for daily check and chase approach to drive completion times to within 3 days
• Daily processing of new legal talent hires in North America. Committing to 24-hour turnaround from when hires are first triggered
• Processing absence returns and job updates for legal talent employees returning to active engagement
• [10%] - Commercial pipeline support:
• Independently managing client attestation requests, contributing to client surveys and Request For Proposal (RFP) documents, and knowing when to elevate as necessary
• Flexible and commercially sensitive approach to workload management. Able to re-prioritize quickly to respond to, and resolve, urgent commercial requests
• [5%] - Reporting and auditing:
• Contributing to internal audits to stay ahead of client audit requests and ensure compliance with client screening requirements