Supv Cycle Transactions

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time

Work Schedule: 8 Hr (8:30 AM – 5:00 PM)

Benefits: Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $34.89 – $50.63 per hour

Rush salaries are determined by many factors including, but not limited to, education, job‑related experience and skills, as well as internal equity and industry‑specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors.

Incentive compensation and additional benefits can be found on our Rush benefits page (https://).

This position oversees the day‑to‑day management of the Employee Lifecycle Team, including Benefits Specialists and the Employee Accommodation and Return‑to‑Work Coordinator, in Rush’s Employee Service Center (ESC). This position and its team are responsible for ensuring reliable, accurate, and efficient execution of benefits, employee accommodations, return‑to‑work programs, and employee lifecycle transactions supporting current and former Rush employees. The Supervisor provides operational oversight, coaching, and guidance to team members, supporting high‑quality service delivery and adherence to established ESC processes and standards.

This position enables a best‑in‑class customer experience through operational oversight of the ESC knowledge‑management processes and database. The holder of this position will exemplify Rush mission, vision, and values and act in accordance with Rush policies and procedures.

• Bachelor’s degree or 4 years of experience in Human Resources, Organizational Development, Benefits Administration, Employee Lifecycle, ADA/Leave Management, or Business.
• Prior work experience as a senior HR professional or in a people leadership role in an HR shared services organization.
• Strong human resources functional and professional knowledge, including employee lifecycle processes, benefits, employee accommodations, return‑to‑work programs, and employee data management.
• Systems thinker with strong analytical skills.
• Proven organizational, project management and people leadership skills.
• Ability to design, carry out analysis, and model business processes.
• Demonstrated history of initiative taking and willingness to take on new work.
• Learning agility and comfort working under conditions of ambiguity.
• Proactive and highly motivated with a professional attitude and ambition.
• Experience with creating a culture of engagement, collaboration and teamwork.
• Ability to multi‑task and manage competing priorities.
• Clear and concise written and oral communication skills and a professional demeanor.
• Proficient in Microsoft Excel and Word applications.
• Experience with HRIS systems and functionality.

• 2+ years of experience managing people, preferably in employee lifecycle, benefits, accommodations, or return‑to‑work operations.
• Hands‑on experience using Workday Human Capital Management (HCM) highly desirable.
• Hands‑on experience with HR case management platforms such as Service Now.
• HR profession certification (e.g., SHRM CP/SCP, HRCI PHR/SPHR).
• Prior process design experience or certifications (e.g., Six Sigma).
• Prior experience leading projects of low to moderate complexity.
• Experience working in a high‑volume HR operations or employee service center environment.

Physical Demands:

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

• Collaborates with the ESC Operations Leadership Team to implement and continuously improve benefits, accommodation, return‑to‑work, and employee lifecycle transaction processes, technologies, and knowledge/content.
• Supervises the…