Training and Onboarding Manager

Training, Onboarding and Quality Manager

We are seeking a dynamic and driven Training, Onboarding and Quality Manager to design and implement a comprehensive training program for our Underwriting Operations department. The Training, Onboarding and Quality Manager will partner with global teams to gather information and collaborate on the program, ensuring comprehensive support and leveraging resources to expedite the program design and rollout.

What will your essential responsibilities include?

• Own the training strategy and training program oversight for Underwriting Operations.
• Design and build a comprehensive new hire training program including the necessary content and artifacts for the Underwriting Operations department, encompassing foundational knowledge of insurance principles, overviews of systems and processes, and role-specific skills development; ensure program is scalable to support business growth and cyclical hiring
• Manage the new hire onboarding and training as well as deliver the training content. Working closely with the hiring managers to ensure successful implementation and delivery.
• Develop standardized templates to request technology and system access for all roles. Develop and support testing of all access to ensure new hires have system access required for their roles.
• Collaborate closely with global teams (e.g. Learning and Development, Knowledge and Education and Enterprise Shared Services) to gather information and leverage resources for the rapid development and deployment of the training program, using cost-effective solutions such as virtual delivery, in person sessions, web-based learning and learning activities to ensure broad accessibility.
• Partner with Human Resources, Talent Acquisition and hiring managers to create training plans to include actions, timelines and owners.
• Create and maintain a training knowledge base that can be accessed by both new employees and existing staff
• Identify and address any challenges or constraints related to the development and deployment of the training program.
• Keep the training program updated, modify it over time, survey users, and adapt to feedback to ensure its effectiveness and relevance in the long term.
• Monitor quality of Underwriting Associates team's performances, identify gaps, and incorporate into training as needed.
• Establish and monitor KPI's and metrics. Ensure time to proficiency targets by team are monitored and progress is being made towards targets with a focus on reducing onboarding times.

The role will report to the Head of Underwriting Operations.

We're looking for someone who has these abilities and skills:

• A college degree and/or relevant experience in designing and implementing training programs, particularly in the Insurance Industry.
• Proficient in Microsoft applications and demonstrated use of technical tools to build and deliver training.
• Familiarity with Insurance applications and processes, including Guidewire, Image Now, Workbench etc.
• Excellent collaboration skills and the ability to partner with global teams to gather information and resources, ensuring comprehensive support for program development and deployment.
• High degree of technical aptitude and demonstrated ability to create impactful training programs using cost-effective solutions, such as Microsoft products and live webinars.
• Ability to travel within US and Canada up to 50% of the time.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It's about helping one another — and our business — to move forward and succeed.

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