Regional HR Manager

Location:

1 S. Wacker Dr., Chicago, IL, 60606

The Regional Manager of Human Resources is a consultative position that provides guidance to support a positive work environment aligned with achieving company goals. This role will enhance the level of human resources support by fostering a high level of employee trust, while providing effective coaching and advice to leadership. This position plays a pivotal role in mitigating employment‑related risks, analyzing trends, and making proactive recommendations.

The Regional Manager of Human Resources will report directly to the Senior Regional Manager of Human Resources.

• Partner with field leadership in assessing and resolving medium to high complex human resources matters, seeking input as appropriate and influencing business leaders to take appropriate courses of action.
• Engage proactively with employees to understand the needs of our diverse workforce.
• Conduct prompt, thorough investigations in response to employee complaints. Identify, recommend, and oversee implementation of appropriate actions to accomplish a timely resolution.
• Prepare well‑documented written summaries of findings.
• Proactively work with other support center departments.
• Proactively identify internal and external human resources and employee relations trends.
• Support leadership and teams through change, maintaining operational excellence, and addressing potential challenges proactively.
• Remain current regarding regulatory changes impacting assigned regions.
• Propose and recommend proactive strategies to support company goals and improve employee experience.
• Provide partnership, counsel, and expertise to business leaders to drive business outcomes through highly engaged and high performing teams.
• Explain company policies, procedures and governmental regulations, and the need for compliance with all levels of leadership.
• Assist leadership with handling and preparation of disciplinary actions and terminations.
• Track and monitor data in HR systems in a timely manner.
• Develop and compile statistics and reports for leadership use.
• Analyze HR metrics (e.g., exit interviews, engagement results, etc.) and develop insights to drive action planning.
• Champion and show PLS’ culture and core values through corresponding behavior and actions.
• Must be able to facilitate content during regional and/or department meetings.
• Help foster a work environment that promotes teamwork, meaningful performance feedback, recognition, mutual respect, and employee satisfaction.
• Perform or assist with other duties and projects assigned.

• 10 plus years of progressive experience in human resources with a focus on employee relations in a multi‑unit, geographically diverse field‑support position within a fast‑paced industry such as retail or hospitality.
• Bachelor’s degree preferred.
• Superior written and verbal communication skills.
• Must have demonstrated problem solving, judgment and conflict resolution skills with the ability to provide high‑quality independent analysis, conclusions, and recommendations.
• Knowledge and understanding of federal, state, and local employment laws and regulations.
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and company policies.
• A demonstrated team‑orientation with all levels of employees.
• Ability to quickly build trusting relationships, gain credibility, and partner with leaders and peers.
• Ability to effectively manage change and complex situations.
• Ability to handle sensitive and confidential information.
• Proven planning, priority setting, and time management skills.
• Ability to achieve results in a fast‑paced dynamic environment with shifting priorities and deadlines.
• Strong technical/computer skills including Word, Excel, and Power Point.
• Enthusiasm for business and a passion for driving results.
• Demonstrated organization, strong attention to detail and follow‑up skills.

• This role requires regular in‑person collaboration with team members at our Chicago Support Center.
• Must be able to sit and/or stand for extended periods.
• Must be able to lift to 15 lbs.…