Career Coach

Job Title:

Career Coach

Reportsto:
Lead Career Coach

Position Classification:

Non-exempt

Primary Objectivesof Position :

The Career Coach isresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Essential Job Functions :

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers to appropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• Utilizes Extreme Customer Servicebehaviorsinallinteractionswithinternalandexternalcustomers .

Other

Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.

The company reserves the rightto revise or change job duties as businessrequirementsdictate.

Itisalsounderstoodthatthecompanyreservestherighttochangework schedules as required, including requiring overtime.

Required Competencies: Extreme Customer Servicefocus ,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education: Bachelor's degree in social services,Human Resources,Communications,Business,or equivalent experience is required.

Experience
:

Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities: Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines;

skills in dealing with customers using Extreme Customer Service.

Additional Requirements
:

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage

Salary: $21.63 - $24.04 per hour