Sr Specialist Benefits

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

The Senior Specialist, Benefits, Well-Being & Recognition is responsible for supporting the development, implementation, and ongoing management of enterprise-wide associate well-being and recognition programs. As a member of the Total Rewards team, this role serves as a key program lead and subject matter resource, helping deliver programs that enhance associate well-being, engagement, and the overall associate experience.

This role partners with Total Rewards and Benefits leadership, HR business partners, internal stakeholders, and external vendors to coordinate and execute well-being and recognition initiatives. The Senior Specialist uses associate feedback, program data, and industry trends to identify opportunities for continuous improvement and increase associate awareness and engagement in available programs.

• Coordinate and execute enterprise-wide associate well-being programs supporting physical, emotional, financial, and social well-being.

• Support the development and implementation of the organization's annual well-being program strategy and calendar.

• Lead well-being campaigns, associate challenges, educational programs, and engagement initiatives.

• Partner with benefit carriers, consultants, Employee Assistance Program provider, and other vendors to coordinate associate programs and resources.

• Identify opportunities to increase associate awareness, participation, and utilization of available well-being and benefits resources.

• Review program utilization, participation, associate feedback, and workforce trends to identify opportunities for program improvement.

• Support the development of well-being communications and educational materials in partnership with HR and internal communications teams.

• Help ensure programs are inclusive, accessible, and relevant to a diverse and geographically dispersed workforce.

• Track program performance and prepare reports and recommendations related to participation, engagement, and program effectiveness.

• Coordinate available vendor resources, carrier credits, and program funding to maximize the value of well-being initiatives.

• Administer and support enterprise-wide associate recognition programs and initiatives.

• Serve as a primary point of contact for recognition program questions, processes, and platform support.

• Coordinate recognition campaigns supporting organizational values, associate appreciation, service milestones, and other key associate moments.

• Partner with HR and business leaders to promote consistent and meaningful recognition practices.

• Manage day-to-day relationships with recognition vendors and platform partners.

• Monitor recognition program participation, utilization, and associate engagement.

• Analyze recognition data to identify trends, participation gaps, and opportunities to improve program effectiveness.

• Support program enhancements and new recognition initiatives based on associate feedback and organizational priorities.

• Maintain recognition program guidelines, processes, and supporting documentation.

• Serve as a resource on associate well-being and recognition programs within the Benefits and Total Rewards function.

• Support broader benefits initiatives, associate engagement activities, and benefits communications.

• Assist with annual benefits planning, open enrollment, and associate education activities, as needed.

• Research emerging trends and market practices related to associate well-being, recognition, and associate experience.

• Recommend program improvements based on data, associate feedback, and industry practices.

• Ensure program administration is consistent with company policies and applicable requirements.

• Coordinate day-to-day relationships with well-being and recognition vendors.

• Monitor vendor performance, service levels, and program deliverables.

• Support vendor implementations, program…