Workplace Experience Specialist

Who we are

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025
, we believe that our People are the greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

As a Workplace Experience Specialist, you will play a critical role in shaping the employee experience across our offices. You will create environments where employees can do their best work, feel connected to our culture, and receive seamless support throughout their journey at Vivid Seats.

This position plays a key role in supporting workplace operations and employee experience across our Chicago headquarters and additional office locations, including Coppell and Las Vegas. Working closely with the Workplace Experience Manager, this position helps ensure our offices are welcoming, organized, and operating efficiently. Through a combination of workplace coordination, employee engagement, communications, and operational support, this role contributes to creating a positive and productive employee experience.

We're looking for someone who is equal parts relationship builder, problem solver, and strategic operator. Someone who anticipates needs before they arise, creates processes that scale, and continuously seeks opportunities to improve how we work. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. They are passionate about creating exceptional experiences for employees every day.

• Support workplace operations for Chicago, Coppell, and Las Vegas.
• Coordinate day-to-day office operations, ensuring workplaces are safe, functional, organized, and welcoming.
• Partner with building management, security teams, and service providers to address facility needs and workplace improvements.
• Maintain office supplies, food and beverage programs, deliveries, inventory management, and workplace amenities.
• Coordinate maintenance, repairs, security access, and vendor relationships across locations.
• Support workplace safety initiatives, emergency preparedness, and compliance requirements.

• Support and create meaningful workplace experiences that foster connection, collaboration, and employee engagement.
• Coordinate engagement activities, office events, leadership visits, celebrations, and community-building initiatives.
• Partner with the People Team to support onboarding experiences and key employee lifecycle moments.
• Help maintain a workplace environment that reflects Vivid Seats' culture, values, and employee experience goals.

• Draft workplace and employee communications that are clear, engaging, and informative.
• Support company-wide and location-specific communications, newsletters, announcements, and employee resources.
• Maintain workplace information, workplace signage, guides, and employee-facing resources to ensure accuracy and consistency.
• Assist with the administration and maintenance of workplace systems and tools, including visitor management, workplace scheduling, and employee resource platforms.
• Help identify opportunities to streamline processes, improve employee services, and enhance workplace operations.
• Gather employee feedback and workplace data to support continuous improvements and informed decision-making.

Success in this role requires a proactive…