Human Resources Generalist

As a key advocate for both client management and employees, you will interpret policies, administer programs, and provide creative solutions. This is a client-facing role where you will build and maintain strong working relationships with multiple Continu Serve clients and serve as the subject matter expert across all HR functions.

This hybrid position requires client site visits and on-site support in South Chicago, 2–3 days a week.If you’re passionate about delivering comprehensive HR solutions and making a real difference in a fast-paced, nonprofit environment, we want to hear from you!

Key Responsibilities:

• Partner with the client engagement team, including the Manager and Director to execute workflows, timelines, deliverables, and HR initiatives.
• Meet or exceed established service level agreements (SLAs) by responding to inquiries, resolving HR matters, and delivering high-quality projects and reports.
• Serve as a trusted advisor to employees and leaders by providing guidance on HR policies, procedures, best practices, and employee relations matters.
• Lead full-cycle recruitment activities in collaboration with the Talent Acquisition team, including workforce planning, candidate selection, interviewing, and onboarding support.
• Provide guidance and support throughout the employee lifecycle, including onboarding, performance management, employee development, leave administration, and offboarding.
• Administer and continuously improve HR processes and systems, including new hire orientation, background screenings, performance management programs, leave of absence administration, workers’ compensation, and compliance audits.
• Conduct workplace investigations and resolve complex employee relations issues with professionalism, objectivity, and confidentiality.
• Support benefits administration, including 403(b) retirement plans, open enrollment, and employee inquiries.
• Prepare, analyze, and present HR metrics, reports, and workforce analytics to clients and the client director to support informed decision-making.
• Maintain current knowledge of federal, state, and local employment laws, regulatory requirements, industry trends, and HR best practices to ensure compliance and effective client support.
• Contribute to a high-performing HR consulting environment by identifying opportunities for process improvement, operational efficiency, and enhanced client service delivery.