HR Generalist

Who we are

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.

To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The HR Generalist will play a critical role in delivering a seamless employee experience across key moments of the employee lifecycle. Reporting to the HR Manager, this role serves as the first point of contact for many employee needs while owning essential HR operational processes including onboarding, accommodations administration, non-exempt timekeeping support, policy management, employment verifications, and I-9 compliance.

The ideal candidate is proactive and detail-oriented, exceling at providing exceptional employee support while managing critical HR processes with accuracy and discretion. They have a problem-solving mindset and thrive in a fast-paced environment – they have the ability to multitask and effectively prioritize competing needs.

• Serve as the primary point of contact for employee and manager HR inquiries, managing the HR inbox and delivering timely, high-quality support while building trusted relationships across the organization.
• Coordinate and administer onboarding activities, creating a seamless and engaging new hire experience through successful integration into the organization.
• Ensure compliance with all I-9 and new hire documentation requirements.
• Administer employee accommodation requests, including intake, documentation, case tracking, and coordination with HR leadership throughout the interactive process.
• Support non-exempt timekeeping processes, including audits, corrections, and employee and manager inquiries to ensure accuracy and compliance.
• Process employment verification requests accurately and efficiently while maintaining confidentiality and data integrity.
• Maintain employee records and HRIS data with a high degree of accuracy, confidentiality, and attention to detail.
• Support the administration, communication, and maintenance of HR policies, procedures, and employee handbook content, ensuring employees have access to current and accurate information.
• Manage and enhance the HR Knowledge Base (HRKB), ensuring employees have access to accurate, up-to-date resources while identifying opportunities to improve self-service and reduce recurring questions.
• Drive operational excellence by implementing process improvements that enhance the employee experience, strengthen compliance, improve scalability, and increase team efficiency.

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Develop a strong understanding of HR systems, processes, and policies, including onboarding, accommodations, timekeeping, employment verifications, and employee self-service resources.
• Begin supporting employee needs through the HR inbox and assist with onboarding administration, including I-9 compliance and new hire documentation.
• Build effective working relationships with key stakeholders across HR, People Operations, Recruiting, Employee Engagement, and Payroll teams, along with the broader organization.

• Contribute to the team's philosophies, processes, and tools to support business goals and drive operational efficiency.
• Build and maintain strong cross-functional relationships that support collaboration and successful execution of team priorities.
• Independently manage routine employee inquiries, HR inbox…