People Operations Specialist

Who we are

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.

To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision‑making, improve workflows, and produce better outcomes for our customers.

The People Operations Specialist is a critical member of the People team responsible for delivering a best‑in‑class employee experience through the efficient administration of people processes and programs. This role serves as the primary point of contact for employee questions related to HR, benefits, leave administration, and employment lifecycle events while ensuring operational excellence, data integrity, and compliance.

The ideal candidate is highly organized, detail‑oriented and thrives in a fast‑paced environment. They possess a proactive, problem‑solving mindset, strong multitasking abilities, and a commitment to delivering accurate and timely People support. This role requires the ability to manage multiple priorities while maintaining confidentiality and providing exceptional service to employees and business partners.

• Administer and maintain employee lifecycle transactions within the HRIS, including onboarding, offboarding, employee changes, promotions, transfers, and organizational updates.
• Serve as the first point of contact for employee inquiries regarding benefits, leave programs, payroll‑related issues, and general employment matters.
• Monitor and triage the shared HR inbox in partnership with HRBPs, ensuring employee requests are appropriately routed, addressed, escalated, and followed up on in a timely manner.
• Maintain accurate employee records and perform HRIS data entry, audits, and updates with a strong focus on data integrity and compliance.
• Prepare and process employment‑related documentation, including employment verification letters, employee communications, and other HR correspondence.
• Support immigration‑related processes by partnering with employees, managers, legal counsel, and external vendors to collect documentation, maintain records, and facilitate visa and work authorization processes as needed.
• Partner closely with Payroll to ensure employee data changes are accurately reflected in HRIS systems, the internal tracker and processed appropriately for payroll and auditing purposes.
• Coordinate and administer employee leave programs, including medical, parental, personal, and statutory leaves, while ensuring compliance with applicable regulations and company policies.
• Administer employee benefits programs, including enrollments, life event changes, terminations, vendor communications, and employee education.
• Lead the annual Open Enrollment process from planning and communications through implementation, auditing, and employee support in partnership with the Manager of People Operations.
• Perform benefit reconciliations, audit carrier invoices, and resolve discrepancies in partnership with vendors and internal stakeholders.
• Develop, draft, and distribute employee communications related to benefits, policies, people initiatives, and…