HR Operations Senior Analyst

The HR Operations Senior Analyst supports new and existing Workday HCM system functionality and HR operational process design and administration. This role is a lead in the implementation, testing, and support of Workday and other HR systems, and is accountable for data management, case resolution, process documentation, operational administration, and supporting all aspects of functional reporting from all HR systems.

Working within the HR Operations team, the Senior Analyst plays a hands-on role in carrying out HR programs and procedures across the colleague's lifecycle. The Senior Analyst is expected to execute all HR Operations processes — owning processes end-to-end, understanding how those processes interconnect with broader HR and firm operations, and maintaining up-to-date process documentation. This individual serves as a senior resource and escalation point within the team, a go-to subject matter expert for complex processes, and a driver of continuous improvement, governance, and knowledge management across HR Operations.

Duties and Responsibilities:

Serves as a Workday HCM subject matter expert for the HR Operations scope catalog and processes, maintaining a thorough understanding of relevant business processes, system configurations, and downstream impacts across HR and the broader firm ecosystem.

Administers and maintains Workday Time Tracking and Absence Management modules, including time entry templates, time calculation tags, time off plans, accrual plans, leave of absence types, eligibility rules, and period schedules; partners with Payroll to ensure accurate downstream processing and resolves time entry and absence calculation issues in a timely manner.

Conducts and leads regular Workday data audits for transactions entered via Employee Self Service, Manager Self Service and by Local HR to maintain overall data integrity, identifying and resolving inconsistencies in accordance with firm procedures.

Owns end-to-end internal compliance audit program participation for assigned areas including I-9 document retention, background check verification, Workday data accuracy audits, and case management quality reviews; drives resolution, tracks findings, and escalates systemic risk to HR Operations leadership.

Prepares and inputs people and job data in Workday for employee lifecycle events including new hire, job change, termination, personal data changes, compensation adjustments, position updates, and other required data transactions.

Reviews and verifies source data to confirm accuracy and completeness prior to entry; follows up with appropriate parties to resolve discrepancies or missing information.

Owns assigned HR processes end-to-end, including maintaining accurate and current process documentation, Standard Operating Procedures (SOPs), and Quick Reference Guides (QRGs)/job aids, Knowledge Bank and templates to support consistency and knowledge continuity across the team; trains team members on process updates and serves as subject matter expert for HR Operations knowledge management.

Manages and resolves Workday Help cases as a Level 5 escalated responder and senior escalation resource within the HR Operations team; owns SLA compliance for assigned cases per SOP-2.1.1; guides junior team members on case documentation standards, priority classification, and escalation judgment; conducts periodic case queue quality audits and contributes to case management performance metrics; triages, tracks, and closes tickets within established service level expectations.

Serves as a primary technical resource for complex Workday transactions including rescinds, retroactive corrections, duplicate worker resolution, and multi-system corrections; leads downstream impact assessment and…