Employee Relations Operations Manager

Are you looking to make an impact within an HR organization? As the Employee Relations Operations Manager, you'll navigate complex employee challenges, mitigate risk, and help shape a culture where colleagues can thrive.

This role is hybrid out of our Chicago, IL office.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

The ER Operations Manager is responsible for, but not limited to the following:

• Provide strategic guidance on employee relations matters, ensuring alignment with global standards while maintaining compliance with local regulatory and employment law requirements.
• Oversee resolution of complex employee inquiries, investigations, performance matters, workplace concerns, and organizational change activities, raising risks appropriately.
• As applicable, partner with Legal, Compliance, and People teams to mitigate employee relations, regulatory, and reputational risks.
• Build strong stakeholder relationships to deliver practical, risk-balanced solutions that support organizational objectives and colleague outcomes.
• Assess case trends, service metrics, and ER data to identify emerging risks, inform decision-making, and drive proactive solutions.
• Ensure timely escalation of high-risk or sensitive matters while maintaining accurate case documentation and governance controls.
• Leverage analytics and trend reporting to improve processes, enhance service delivery, and support workforce and ER strategies.

This position manages a team of Senior Specialists responsible for delivering high-quality employee relations support and consultation across a broad range of colleague and manager inquiries. This role ensures timely, compliant, and consistent resolution of matters while balancing global standards with local legal requirements. Acting as a trusted advisor to business leaders, People Partners, Legal, and Compliance teams, the manager drives service excellence, manages risk, uses data trends to identify opportunities and elevate concerns, and ensures delivery against SLAs while fostering strong partnerships and continuous improvement.

• Proven experience leading teams, ideally in a virtual or global environment
• Knowledge of Employee Relations and Labor Laws
• Experience with incident management software such as Ethics Point

Education:Bachelor’s degree or equivalent years of industry experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $110,000 - $115,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and…