Associate Director

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With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward.

With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa, and more.

The Investment Operations Associate Director is responsible for managing the team that handles our clients’ day-to-day digital business and investment operations. The Associate Director develops and implements processes and best practices to ensure digital investment success for our company and clients.

This role involves working on various accounts, understanding digital systems, data needs, and media buy structures to improve process efficiency. Problem-solving and collaboration with internal and external teams are critical.

• Develop and improve processes to ensure data integrity and implement across the agency
• Share ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools
• Develop and implement processes to improve digital buying, client billing, and digital reconciliation
• Maintain a strong understanding of systems like Mediaocean/Prisma, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and proprietary tools
• Serve as escalation point for troubleshooting operational issues
• Determine and activate data delivery for reporting purposes
• Ensure proper digital contracts and vendor terms; evaluate IO notes
• Share best practices across Publicis Groupe for consistency
• Build and maintain relationships with internal teams and vendors
• Manage vendor billing and oversee open items
• Cultivate a team-focused mentality; manage and develop team members

• Bachelor’s degree in marketing, advertising, communications, or related field (preferred)
• 5+ years of relevant experience and 2+ years of management experience
• Strong communication skills, technical proficiency, and knowledge of digital planning/buying processes
• Analytical skills, problem-solving abilities, and attention to detail
• Ability to multitask and work under pressure
• Experience in coaching and developing others

Starcom is an Equal Opportunity Employer. We offer comprehensive benefits, including paid family care, adoption and fertility support, wellness programs, tuition assistance, flexible work arrangements, and more.

Compensation Range: $95,950 - $137,865 annually. Final date to receive applications: 5/29/25.