Manager, ERP Systems

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

• Manage and optimize the Northwestern Medicine ERP systems. Consults and works directly with business units to determine ERP requirements and optimization needs.
• Lead efforts to resolve ERP system and operating issues. Establish a team that installs and integrates ERP software and apps, develop training and support for end users, and design user-friendly interfaces and functionalities.
• Monitor, measure, and report customer service levels against agreed-upon performance standards.
• Establish, maintain, and improve a Service Line for ERP. Direct the execution of projects to support on-time and on-budget delivery of IT commitments.
• Manage resource agility/versatility for direct reports and assist with progression of employee career paths.
• Manage vendor relationships, including collaboration with technical vendors to address roadmaps and technical issues. Manage operating and capital budgets.
• Tech:
  Supporting on-prem People Soft HCM, People Soft Payroll, People Soft Benefits;
  Click boarding;
  Smart Recruiter;
  Cornerstone; PS Web Solutions;
  Phire;
  Perceptive Content; UKG;
  Microsoft Dynamics;
  Service Now for incident management;
  Azure Dev Ops for Agile project management; determining People Soft requirements and optimization for Cloud Computing and SaaS solutions; supports the delivery of work leveraging Agile, Scrum, and/or Kanban.

• Required: Bachelor s degree in IT, Computer Science, Technology field or related field plus 5 years of progressive experience in information systems.
• 5 years with: functional and technical healthcare experience supporting on-prem People Soft HCM, People Soft Payroll, People Soft Benefits.
• 2 years with:
  Click boarding, Smart Recruiter, Cornerstone, PS Web Solutions, Phire, Perceptive Content, UKG, Microsoft Dynamics, Service Now for incident management, Azure Dev Ops for Agile project management.
• Experience must include determining People Soft requirements and optimization for Cloud Computing and SaaS solutions;
  Agile methodologies including Scrum and Kanban; establishing a Service Line in a healthcare setting; collaboration with technical vendors to address roadmaps and technical issues.
• Hybrid schedule, within commutable distance to NMHC facility/Chicago area office. Must live in state where NM is registered to do business. Salary range: $139,235/yr - $193,003/yr.

• All your information will be kept confidential according to EEO guidelines.
• Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
• Background Check: Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
• Artificial Intelligence Disclosure: AI tools may be used in some portions of the candidate review process; however, all employment decisions will be made by a person.
• Benefits: We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being. Please visit our Benefits section to learn more.
• Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception:
  New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.