Manager, Microsoft and Cloud Infrastructure

** Department
* * OPS ITS - Data Center Services
** About the Department
** ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology.

We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.
** Job Summary
** The Manager, Microsoft and Cloud Infrastructure leads a team of engineers responsible for the architecture, operation, and modernization of Microsoft-based and hybrid cloud environments. This role oversees Windows Server infrastructure, Microsoft 365 (A3 Suite, Exchange, Teams, One Drive, SharePoint), System Center (SCOM/SCCM), Power Shell automation, and Azure, AWS, and Google Cloud Platform. This position combines hands-on technical expertise with strategic leadership, guiding the evolution of on-premises and cloud services, improving automation, strengthening security, and aligning technology with University goals.
** Responsibilities
* ** Leads and mentors a team of systems engineers managing Microsoft datacenter and hybrid-cloud infrastructure.
* Develops and executes modernization strategies for Windows Server, M365, Azure, AWS and Google cloud services.
* Collaborates with Identity and Access Management Team regarding administration of Active Directory, Entra , and hybrid identity synchronization (AD Connect).
* Ensures reliability and performance of Microsoft 365 services, including Exchange, Teams, One Drive and SharePoint Online.
* Directs operations and lifecycle management for SCCM, SCOM, and Power Shell automation frameworks.
* Partners with Information Security, Networking, and Application teams to maintain secure, compliant configurations.
* Coordinates monitoring, patching, incident response, and system maintenance across on-prem and cloud environments.
* Manages budgets, vendor relationships, and service-level agreements.
* Collaborates with ITS leadership to define metrics, reporting, and service improvement initiatives.
* Researches and evaluates emerging Microsoft and cloud technologies; leads proof-of-concept initiatives.
* Supports the University’s academic and administrative missions by maintaining high service availability and customer satisfaction.
* Manages a single team's progress by maintaining accurate and up-to-date logs, ensures that all projects have the necessary management oversight and approvals for successful completion.
* Manages the creation of standards and procedures to maintain production servers that run the operating system. Manages the installation, configuration, and maintenance of operating systems and utility software.
* Performs other related work as needed.
** Minimum Qualifications
***
* Education:

** Minimum requirements include a college or university degree in related field.
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* Work Experience:

** Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
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* Certifications:

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- **** Preferred Qualifications
**** Technical Skills or Knowledge:
*** Extensive experience with Microsoft technologies (Windows Server, Active Directory, Exchange, Office 365, Azure).
* Strong understanding of cloud platforms, especially Microsoft Azure (IaaS, PaaS, SaaS).
* Knowledge of automation, scripting (Power Shell), system integration, and virtualization technologies (Hyper-V, VMware).
* Hands-on experience with cloud migration, performance optimization, backup and disaster recovery solutions.
* Proficiency in monitoring, security, and compliance practices within cloud environments.
* Familiarity with networking concepts, including VPNs, firewalls, and multi-site connectivity.
* Advanced Power Shell scripting and automation proficiency.
** Preferred Competencies
*** Strong technical leadership and mentoring skills
* Knowledge of modern security and compliance…