Customer Engineer III, Outcome SaaS, HCLS, Google Cloud

Customer Engineer III, Outcome SaaS, HCLS, Google Cloud

Locations:
Chicago, IL, USA;
Atlanta, GA, USA;
Cambridge, MA, USA;
Miami, FL, USA;
New York, NY, USA;
Reston, VA, USA;
Washington D.C., DC, USA

When leading companies choose Google Cloud, it helps them spread the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer, assist sales colleagues by problem‑solving key technical issues, and liaise with product‑marketing and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Software‑as‑a‑Service (SaaS) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our SaaS customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped license agreements into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s technology and tools that help developers build more sustainably.

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience with cloud‑native architecture in a customer‑facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience engaging with, presenting to, or collaborating with technical stakeholders or executive leaders.

• Experience in one or more of:
  Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
• Experience with Google Cloud products and differentiating from competition.
• Experience working with product and support teams to resolve technical blockers.
• Experience with object‑oriented programming languages (e.g., Python, Java), using technical proficiencies to remove blockers and accelerate customer delivery.
• Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud‑powered business processes.
• Experience with development or implementation of AI agents in an enterprise environment.

• Develop and orchestrate a structured, end‑to‑end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness.
• Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.
• Track progress of the initial and ongoing ramp of license agreements, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new license agreements within the account during project execution.

• Health, dental, vision, life, disability insurance
• Retirement benefits: 401(k) with company match
• Paid time off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick time: 40 hours per year (statutory, where applicable); 5 days/event (discretionary)
• Maternity leave (Short‑Term Disability + Baby Bonding): 28‑30 weeks
• Baby bonding leave: 18 weeks
• Holidays: 13 paid days per year

The US base salary range for this full‑time position is $147,000–$218,000 plus bonus, equity, and benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

** EEO statement*
* Google is a global company…