IT Legal Trainer

Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth.

Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

The Technology Learning Specialist is responsible for all aspects of the firm's training program relative to desktop applications, its structure, and design. Conducts training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and firm matters.

The Technology Learning Specialist position can be located in our Chicago, New York, Washington D.C., Charlotte, Dallas or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (Katten Flex).

Include, but may not be limited to, the following. Other duties may be requested and/or assigned. Regular and predictable attendance is an essential function of the position. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training.
• Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs.
• Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure Firm-wide consistency in training curriculum.
• Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date. Able to assist in creation of in-house e-learning content.
• Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the Firm's DMS and intranet.
• Assist and coordinate training for other offices.
• Conduct video conference training sessions for other offices when required.
• Conduct firm offered training sessions placed on the LMS calendar. Assist in management of the LMS.
• Participate in special projects, as required.
• Evaluate publicly available training materials for possible use by the Firm.
• Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works.

• Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience.
• Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred.
• Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (Inter Action,…