Manager, Administrative Enterprise

Position: Manager, Administrative Enterprise Applications
* Translates strategic goals and project plans into actionable daily tasks and coordinated work streams.
* Assigns and prioritizes work, leads team standups, and coordinates team delivery to meet project timelines.
* Serves as the first point of escalation for operational issues and escalates to the Director as needed.
* Conducts regular 1:1s and performance reviews; supports professional development and coaching of team members.
* Supports team development by fostering a culture of innovation, flexibility, and continuous learning.
* Monitors team adherence to SLAs, change management, documentation, and quality assurance standards.
* Tracks and reports operational KPIs and performance metrics; communicates risks, blockers, and anomalies to the Director.
* Coordinates team readiness for changes, releases, and updates; ensures adherence to release/change protocols.
* Manages delivery of projects and releases when a PMO project manager is not assigned.
* Collaborates with assigned PMO project managers to execute project plans and ensure task accountability and resource alignment.
* Oversees the support development, testing, and deployment of secure, reliable, and customer focused application solutions and services.
* Collaborates with IT teams and stakeholders to understand business needs and translate them into actionable solutions.
* Promotes adherence to accessibility, data governance, and institutional technology standards.
* Fosters a culture of innovation and experimentation within the team.
* Identifies opportunities to improve processes, tools, and workflows aligned with EAS priorities.
* Pilots emerging technologies, frameworks, or models that support strategic institutional goals.
* Coordinates with business and academic partners to support enterprise applications.
* Represents the team in internal ITS and EAS meetings or working groups as assigned.
* Supports demos, collects feedback, and ensures transparency in delivery.
* Enforces compliance with University policies, accessibility standards, and ethical AI use guidelines.
* Supports documentation and audit-readiness of deployed systems.
* Hires staff, including permanent, term, and contracting resources to meet evolving organizational needs.
* Provides oversight and management of vendor-assigned resources, ensuring alignment with project goals and expected work outcomes.
* Designs, develops, and implements templates and tools to strengthen and enhance process management, work coordination, customer service, and operational efficiency.
* Collaborates with EAS leadership to align on common standards, toolsets, and scalable operational practices.
* Champions the development of new internal standards where needed to improve cross-functional delivery and accountability.
* Partners with other ITS and EAS leaders to ensure tight integration of automation initiatives with existing services and systems.
* Identifies and develops integration points that promote shared goals and reduce fragmentation across EAS units.
* Represents the Administrative Applications team in strategic planning discussions to ensure their initiatives are scaffolded into the broader ITS framework.
* Participates in workforce planning discussions by providing insights into team capacity and delivery timelines.
* Contributes to cross-team collaboration and shared goals.
* Manages employees by establishing annual performance goals, allocating resources, assessing annual performance, and determining individual merit, incentive and/or promotional increases. Provides technical oversight and develops standards, guidelines, and processes for application systems.
* Formulates and defines specifications for complex installations, maintenance, and upgrades. Identifies and analyzes performance and capacity issues.
* Performs other related work as needed.
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* Experience:

** Background in higher education or research environments, preferably in an R1 research institution.
* Prior experience with project management methodologies (Agile, PMP) and change management practices.
* Understanding of key concepts of application development and enterprise integration.
* Proficient in software platform product evaluation and…