Site Reliability Engineer

Overview

iManage is a global organization that leverages technology to communicate across the world. SRE teams are anchored to iManage offices worldwide. Tuesdays and Thursdays are in-office collaboration days;
Mondays and Fridays are remote-friendly focus days. The workplace emphasizes belonging, collaboration, and accomplishment.

Being a Site Reliability Engineer at iManage Means…

You are an engineer, a builder, and a systems thinker. You’ll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain, especially when working with teams stewarding the world’s most privileged data.

You uplift those around you, act as a subject matter expert, and drive change. You chase contributing factors over root causes, value code over documentation, and documentation over process. You’ll engage in architectural discussions, reduce toil, and deliver scalable, resilient platforms that support our customers and organization.

As an SRE, you’ll help scale our cloud platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You’ll be a key voice in observability, change management, and service scalability.

iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability and platform services to join our cloud journey. This requires rethinking technical decisions with a beginner’s mindset and a focus on resilience and sustainability. If you write code, think in systems, embrace complexity and automation, and are passionate about service resilience and scalability — we want to talk to you.

iM Responsible For…

• Eliminating TOIL through automation and software development.
• Partnering cross-functionally with application teams and internal stakeholders.
• Creating a modern, cloud-native platform that is resilient, cost-effective, and secure by default.
• Scaling cloud infrastructure to support our Kubernetes-based ecosystem.
• Maintaining the freshness and utility of platform services.
• Improving the security posture of our products.
• Designing automation, orchestration, observability, and disaster readiness into our products.
• Participating in production support and on-call rotations.
• Leading incident management and post-incident retrospectives.

iM Qualified Because I Have…

• Experience writing design documents, postmortems, and refactoring application code.
• Built automation to reduce operational burden or developed internal SaaS tools.
• Ability to advocate for SRE principles (e.g., SLOs vs SLAs) and introduce them effectively.
• Experience in public cloud or hosted datacenter environments (Azure and AKS preferred).
• A passion for collaborative teamwork.

Bonus Points If I Have…

• Hands-on experience with Linux server stacks (Ubuntu/Debian preferred).
• Knowledge of cloud provisioning platforms (Terraform preferred).
• Exposure to configuration management tools (Chef preferred).
• Experience with containerization/clustering technologies (Docker preferred).
• Familiarity with observability and alerting tools (Prometheus/Grafana or ELK/EFK).
• Practical experience with CI/CD pipelines and rollout strategies.
• A bachelor’s degree (or equivalent experience) in Computer Engineering or related field.
• Proficiency in one or more programming languages (e.g., Java, Python, Golang).
• Familiarity with scripting languages (e.g., Power Shell, Bash, Python, Ruby).

Note:

The following paragraph contains a diversity statement that was in the original text. It has been preserved as part of the candidate-facing content.

Don’t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. iManage is committed to building a diverse and inclusive environment and encourages everyone to apply. A growth mindset and willingness to learn are valued.

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on a journey of growth and scalability.
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive…