Director, Technology Customer Success

Overview

Employer Industry: Real Estate Technology

Why consider this job opportunity:

• Salary up to $140,000 per year
• Opportunity for career advancement and growth within a leading global real estate services firm
• Comprehensive benefits package including 401(k) with company matching, medical, dental, and vision care
• Paid parental leave at 100% of salary and generous paid time off
• Supportive culture prioritizing mental, physical, and emotional well-being
• Remote work flexibility available in various locations across the U.S.

• Own and oversee the entire post-sales customer journey, including onboarding, training, engagement, and renewals
• Assess customers’ business and technical requirements to ensure our SaaS platform meets their needs
• Lead project delivery, managing risks and ensuring high-quality standards during implementation
• Act as the primary relationship owner, proactively engaging with customers to ensure product adoption and success
• Monitor customer engagement and conduct regular check-ins and Quarterly Business Reviews (QBRs) to track performance

• Based in the U.S. (East Coast preferred)
• 4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS
• Proven expertise in project management principles and methodologies
• Excellent stakeholder management and communication skills
• Strong problem-solving and analytical skills, with the ability to manage multiple projects simultaneously

• Experience in the commercial real estate (CRE) industry is a strong plus
• Familiarity with data integrations and analytics tools
• Ability to capture customer feedback and advocate for improvements to the platform

#Real Estate #Customer Success #Technology Solutions #Career Opportunity #Remote Work

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