Director of Enterprise and Support

Overview

Clark Hill is hiring a Director of Enterprise Applications and Support to be located in any of the following offices:
Atlanta, GA;
Chicago, IL;
Collin County, TX;
Dallas, TX;
Detroit, MI;
Houston, TX;
Philadelphia, PA;
Phoenix, AZ; or Pittsburgh, PA. The Director of Enterprise Applications and Support is responsible for providing strategic and operational leadership for the firm’s application portfolio and end-user support services. This position is responsible for (i) defining, maintaining, and executing a multi-year roadmap for enterprise platforms and the end-user desktop aligned with firm strategy and business needs; (ii) driving modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction;

(iii) owning the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement; and (iv) improving internal and vendor-managed service desk operations to ensure responsive, high-quality service to attorneys and staff.

• Define, maintain, and execute a multi-year roadmap for enterprise platforms and the end-user desktop aligned with firm strategy and business needs.
• Drive modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction.
• Own the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement.
• Improve internal and vendor-managed service desk operations to ensure responsive, high-quality service to attorneys and staff.

• At least ten (10) years of progressive IT experience and responsibility, with at least five (5) years leading enterprise applications and/or end-user support in a multi-site or complex environment.
• Experience in legal or professional services environments and familiarity with ITSM platforms and endpoint management.
• Experience leading ITIL-aligned support operations with measurable KPI improvements preferred.
• ITIL Foundation (or higher), PMP/Agile, and relevant cloud or platform credentials required.

The salary range for this position at the time of posting is $150,000 - $225,000 annually, based upon a full-time work schedule. Actual compensation will be influenced by various factors, including but not limited to employee qualifications, relevant experience, skill sets, training, internal equity, and market data. This position is eligible for an annual discretionary bonus. In addition, Clark Hill offers employees the ability to participate in health insurance with optional HSA/FSA, short term disability, long term disability, dental insurance, vision care, life insurance, 401K, vacation, sick time, parking/public transportation allowance, and an employee assistance program.

Clark Hill is an AmLaw 200 law firm with 30 offices across the United States, Ireland, and Mexico. With 700+ attorneys, our value proposition is simple. We offer our clients an exceptional team, dedicated to the delivery of outstanding service. We recruit and develop talented individuals and empower them to contribute to our rich diversity of legal and industry experience. We work in agile, collaborative teams, partnering with our clients to help them reach and exceed their business goals.

Clark Hill is committed to an aggressive growth strategy through the hiring of associates, counsel, and members who fit our culture, embrace the goals of our strategic plan, and bring the skills and experience to our firm that are critical to serving the needs of our clients. Successful Clark Hill employees have a track record of solid academic credentials, along with strong interpersonal and communication skills.

Clark Hill is a collaborative environment which provides for both a professional and personally rewarding career.