Help Desk Administrator II Security Clearance

Position: Help Desk Administrator II with Security Clearance
Tier I Service Desk Technician - Helpdesk/Phone Support
*** As required by our governmental client, this position requires you to be a US Citizen and be able to obtain a Public Trust.
*** The Tier I Service Desk Technician - Helpdesk/Phone Support must be fluent in reading, writing, and speaking English . This role serves on-site at the customer's headquarters facility based on the following shifts: • (1) Monday through Friday from 6:00AM to 2:00PM Tier I Service Technicians will maintain a rotating on-call schedule for one (1) on-site 10-hour Saturday shift per month Compensation & Benefits:
Estimated Starting Salary Range for Tier I Service Desk Technician - Helpdesk/Phone Support: $67,000 - $70,000 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Tier I Service Desk Technician - Helpdesk/Phone Support

Responsibilities Include:

* Provides Tier I technical support for Industry users who are utilizing various web accessed programs via phone, live chat, and email.

* Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports)

* Assists the customer base in troubleshooting and configuration of Internet browser settings.

* Responsible for ticket entry in ticketing system, documenting, tracking, and monitoring the incident to ensure a timely resolution.

* Performs other duties as assigned. Tier I Service Desk Technician - Helpdesk/Phone Support Experience, Education, Skills, Abilities requested:
* High school diploma or equivalent; fluent in reading, writing and speaking English
* 3-5 years prior Help Desk experience.

* Certifications required: ITIL Foundations, Comptia A +, Comptia Network +, Comptia Security+
* Working knowledge of Windows 10 and later operating systems
* Hardware experience: HP/Dell laptops, desktop hardware and printers;
Apple iPhones, iPads and Microsoft Surface tablets
* Software experience:
Attachmate Reflection Suite, SQL, HTML, JavaScript, Active Directory, Microsoft SCCM, MBAM/Bit Locker, Adobe, CISCO, and Intune for mobile, Microsoft System Center Service Manager (MSCSM)
* Wireless experience: 802.11 protocols and Level I/II VoIP operations and troubleshooting
* Mobile Devices experience:
Ability to support and maintain mobile devices, including experience with device management
* Asset Intelligence experience:
Asset management processes, including IT hardware and software and software licenses.
* Knowledge of incident and problem management.
* Experienced with collaboration within help desk teams, team player, client focused.
* Excellent working knowledge of MS Office products (Excel, Word, etc.)
* Strong analytic skills, attention to detail, demonstrate strong and orderly thought process.
* Ability to independently research problems and locate solutions using industry tools, web resources, and vendor sources.
* Ability to communicate effectively and professionally with excellent listening skills.
* Ability to troubleshoot issues.
* Professional phone demeanor.
* Ability to learn quickly and retain information.
* Ability to type/keyboard at 40 wpm or better.
* Ability to utilize proper grammar in all written communications.
* Ability to multitask efficiently (enter a ticket and listen to a user/Live Chat and assist a caller).
* Prompt and reliable.
* Ability to use the latest IM communication tool (i.e., Skype for Business or Jabber).
* Must pass pre-employment qualifications of Cherokee Federal Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit  #Cherokee Federal #LI-CK1 Cherokee Federal is a military friendly employer.

Veterans and active military transitioning to civilian status are encouraged to apply. Tier I Service Desk Technician Help Desk Experience IT Certifications Windows Operating Systems Mobile Device Support Tier I Service Desk Technician Help Desk Support Specialist IT Support Analyst Desktop Support Technician Technical Customer Support Representative Legal

Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit  for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.