IT Project​/Program Manager

Overview

The program manager is accountable for ensuring successful completion of projects, on-time, within budget, and error-free. The principal responsibility of the Program Manager is to manage the planning and execution of various project deliverables. The incumbent will be responsible for managing the project charter, communications, metrics, reporting, and the overall program plan (highlighting dependencies between various projects under the same program) and budget.

• Use knowledge of cloud based Platforms and digital processes and business acumen to guide cross-functional teams in the execution of projects.
• Manage multiple projects concurrently.
• Demonstrate advanced knowledge of CLIENT Inc.; its products and services; its internal systems, processes, and procedures; and its relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations.
• Serve as the principal communicator with clients and internal stakeholders regarding project status.
• Identify and manage risks and issues.
• Define program scope with program success indicators to reap benefits of the program within a defined timeframe.
• Use Agile or Waterfall program management methodology as relevant to the program execution. Follow latest industry execution practices and processes (e.g, Dev Ops, Continuous Integration, Continuous Delivery) for highest velocity and innovation.
• Prioritize program requirements working with Product Owner or other stakeholders.
• Write communication plan and stakeholder management plan for the program. Develop stakeholder register, analyze positive and negative stakeholders, and manage the expectation of stakeholders across the program.
• Provide regularly update to Business stakeholders and consumers of program deliverables.
• Create and manage dependencies across all active projects. Collaborate across the program to leverage diverse thoughts and ideas.
• Log and review program risks with stakeholders and take timely action to mitigate or eliminate risks.
• Evaluate team members of the program organization and look to add required resources or train resources to improve IT skills for the benefit of the digital program.
• Mentor project managers for success delivery of the program.
• Create rough order of magnitude of program budget, track actuals, and do quarterly forecast of spend throughout the life of the program.
• Radiate program status using a visual tool. Document all program related artifacts including lessons learned, on an easily accessible and shared environment.
• Be an advocate of the digital program and market it for a successful adoption.

Working with global teams

• 4 year degree required - Information systems, computer science or related field plus 8+ years professional exp
• Master’s degree with 5+ years exp also acceptable
• Experience working with large programs or enterprise organizations
• Familiarity and prior experience with leading cross-organizational system testing teams

• 5+ years exp with Agile Project management
• Technical education/ background in developmental engineering management
• Knowledge of MS Azure Dev Ops
• Experience managing software development projects/programs focused on programs in large matrix organizations.
• Scrum master certifications
• Familiarity with Application Development life cycle
• Familiarity with manual and automation techniques for system testing
• AWS Cloud certifications

• Advanced human relations skills are needed for a cooperative working relationship with others inside and outside the department
• Ability to drive issues to resolution
• Excellent communication skills with the ability to engage with all levels in the organization