Channel Partner

CMK Resources is partnering with a global leader in enterprise storage solutions to identify a Channel Partner/Partner Services Manager to support the operational and technical enablement of its Americas channel partner ecosystem.

This opportunity is ideal for a junior to mid-level professional with experience in partner operations, customer success, or technical services who is eager to grow within a channel or partner alliance function. The role is primarily remote but requires the ability to occasionally work from a local office, particularly for onboarding, training, and key partner activities.

Work Model: Remote or Hybrid (US-Based)

Preferred Location: Raleigh, NC (strong preference);
Chicago, IL or Lehi, UT considered

Key Responsibilities

• Act as an operational point of contact for Americas-based channel partners
• Maintain accurate partner data and reporting across internal systems including Salesforce, Service Now, Tableau, and Skyline
• Support partner onboarding, system access, and enablement coordination
• Assist with partner performance reporting, metrics tracking, and operational visibility
• Collaborate cross-functionally with Sales, Support, Professional Services, and Delivery teams
• Participate in partner meetings, forums, and regional events as needed
• Support partner escalations and issue tracking
• Provide project coordination and administrative support to the Partner Management team
• Identify process gaps and contribute to continuous improvement initiatives

Qualifications

• 2–5 years of experience in partner operations, customer success, technical support, or service delivery
• Exposure to channel partner or alliance-based business models preferred
• Background in technical services or support environments strongly valued
• Experience using CRM and ticketing platforms (Salesforce, Service Now preferred)
• Strong organizational skills and attention to detail
• Clear, professional communicator with a proactive and collaborative mindset
• Comfortable working across global teams and time zones
• US-based with the ability to attend office-based training or meetings occasionally