Senior Program Manager

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

A Senior Program Manager at Razorfish is equal parts planning guru, problem solver, strategic thinker, client relationship builder, and team leader. You’ll be leading global teams and clients to deliver digital solutions. You watch timelines and budgets. You’re fanatical about quality. And, you know how to consider client drivers when thinking about tradeoffs between time, scope, quality and risk. You are key to building a positive team environment.

You are great at building relationships and driving team collaboration. You care deeply about individual development and high performance standards. You’re comfortable leading teams. You seamlessly bring together multiple disciplines even when we’re using the same words but mean different things. You are the primary point of contact for the client on a day-to‑day basis and have a deep understanding of project management tools and methodologies.

• Email development and deployment - project services includes FE and BE development, QA, and analytics testing and reporting
• Projects range in template builds, fixing bugs, new campaign builds, building new features, updating emails with fresh design, creating experiment plans and implementation of testing
• Website maintenance and optimizations - project services includes UX, Creative, FE and BE development, QA, and analytics testing and reporting
• Projects range in fixing bugs, ongoing maintenance, building new features, updating pages with fresh design and UX, creating experiment plans and implementation of testing, routine performance testing
• Agile methodology & Jira
• Core responsibilities:
  • Work planning: develop project plans following Agile methodology
  • Translate tasks and effort into Jira stories and sprint plans (in collaboration with the project team and client)
  • Operate as a Scrum master – lead scrum calls, manage the Jira board, facilitate sprint planning meetings
  • Help project team unblock and communicate risks and issues as needed (to the client and internal team)
  • Set boundaries and expectations with the client around when work will be delivered based on client‑directed priorities, LOE, team bandwidth and project plans
  • Monitor burn and finance reports
  • Manage staffing plans
• Skills / Requirements:
  • Clear communicator
  • Firm understanding of PM foundational skills – timeline creation, planning and scoping, stakeholder communication, etc.
  • Experience working within Agile methodology and Jira (or willingness to learn)
  • Experience leading status meetings with client and internal project team
  • Comfortable intaking requests with vague and limited details and converting requests into actionable plans
  • Comfortable facilitating conversations with technical resources to extract key information to inform planning, dependencies, issues, etc.

• 5+ years project/program management experience in successfully delivering marketing and technology solutions; consulting experience preferred
• Experience using waterfall, agile and hybrid methodologies
• Experience with PMP tools – specific platform not required, Smartsheet or Workfront preferred
• Client management experience with primary accountability for peer‑level, executive client relationships across marketing & technology departments; experience should include external client management and negotiations
• Experienced multiple full project life‑cycles from Strategy development to final delivery and reporting
• Experience managing multiple projects simultaneously with third party vendors as key timing…