Implementation Director - Nursing

Overview

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform is purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. We are pioneers in generative AI for healthcare, setting industry standards for responsible deployment across health systems.

We are a growing team of MDs, AI scientists, PhDs, creatives, technologists, and engineers with offices in San Francisco, New York, and Pittsburgh.

The Role

The Role As an Implementation Director - Nursing at Abridge, you will play a critical role in ensuring the successful deployment and implementation of the Abridge Nursing product with our customers. You will be the primary point of contact for our valued partners and drive seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding user needs and expectations.

Ideally, you thrive in a startup environment with a culture that sees obstacles as opportunities, has a bias toward execution, is curious, and helps teammates succeed. Must be able to go into our Chicago (Wicker Park) office 3x/week.

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during initial deployments. Instill confidence, drive on-time implementations with high NPS, and ensure pilots convert to full enterprise partnerships.
• Own the creation, coordination, and execution of project plans in collaboration with internal and external cross-functional teams.
• Lead through each project phase, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for communication; report project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Develop and execute comprehensive testing plans with strategic partners, track issues, triage, and drive toward daily testing goals.
• Collaborate with support and operations to identify and implement process and tool improvements in a dynamic environment.
• Participate in creating repeatable processes that scale with growing concurrent implementations.

• Track record of driving successful healthcare technology implementation projects from initiation to completion.
• Strong communication skills and ability to synthesize information concisely.
• Highly organized and detail oriented; able to manage multiple priorities with quality.
• Speed-oriented, action-driven, and focused on continuous process improvement and precision.
• Ability to build strong relationships with stakeholders to ensure lasting partnerships.
• Ability to anticipate issues early and propose solutions.
• Creative and scrappy with problem-solving, conflict resolution, and bias to action.
• 3+ years of experience in project management, with a focus on software deployment in B2B settings.
• Experience implementing electronic record systems and leading build/testing phases;
  Epic is a definite plus.

• Familiarity with systems requiring strict privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.
• Epic Clin Doc experience.
• This position may require up to 20% travel.

We’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Joining Abridge means stepping into a fast-paced, high-growth startup where extreme ownership is expected and success is shared. You’ll work with curious, high-achieving people in a supportive environment focused on growth and impact. We prioritize clinicians and patients in every decision and provide opportunities for professional and personal growth.

• Generous Time Off: 14…