IVR Developer

Overview

IVR Developer will develop responsive, high-performing web applications and sites that engage and retain end users. Implement modern design principles, interactive features, mobile-friendly components, and social media integrations. Partner with Quality Assurance teams to deliver reliable, tested, and user-ready products. Lead the design and implementation of solutions including conversational AI, chatbots, web chat systems, and cloud-native applications. Drive integration of voice and web channels with backend systems, APIs, analytics, and enterprise platforms.

Architect API integrations across internal platforms, external systems, and cloud services. Collaborate with cloud infrastructure teams (AWS, Azure, GCP) to support secure, scalable, and high-performance deployments. As a IVR Developer, you will perform benefit analysis of IT solutions and recommend technology direction. Work within Agile/Scrum or SAFe environments, collaborating with developers, UX designers, SMEs, and product stakeholders. Mentor, supervise, and participate in recruitment and performance evaluations of technical staff.

Communicate ideas effectively and contribute innovative technical perspectives. Stay informed on industry trends, modern frameworks, emerging technologies, and advancements in web and conversational AI.

• Develop responsive, high-performing web applications and sites that engage and retain end users.
• Implement modern design principles, interactive features, mobile-friendly components, and social media integrations.
• Ensure cross-browser compatibility, accessibility, SEO best practices, and usability standards.
• Partner with Quality Assurance teams to deliver reliable, tested, and user-ready products.
• Lead the design and implementation of solutions including conversational AI, chatbots, web chat systems, and cloud-native applications.
• Drive integration of voice and web channels with backend systems, APIs, analytics, and enterprise platforms.
• Architect API integrations across internal platforms, external systems, and cloud services.
• Collaborate with cloud infrastructure teams (AWS, Azure, GCP) to support secure, scalable, and high-performance deployments.
• As a IVR Developer, perform benefit analysis of IT solutions and recommend technology direction.
• Work within Agile/Scrum or SAFe environments, collaborating with developers, UX designers, SMEs, and product stakeholders.
• Mentor, supervise, and participate in recruitment and performance evaluations of technical staff.
• Communicate ideas effectively and contribute innovative technical perspectives.
• Stay informed on industry trends, modern frameworks, emerging technologies, and advancements in web and conversational AI.

• Conversational AI, Cloud & CX Platforms:
  • 8+ years of experience with contact center and customer experience technologies.
  • Proven experience delivering IVR systems, web chat, and AI-powered virtual assistant solutions.
  • Technical understanding of cloud ecosystems (AWS, Azure, GCP) and OAuth-based authentication.
  • Knowledge of customer journey mapping, persona development, and voice UX best practices.
  • Familiarity with compliance frameworks such as GDPR, HIPAA, and PCI-DSS.
• Core Web Technologies:
  • Experience with responsive design, fluid layouts, mobile-first development, and CSS3 animations.
  • Advanced proficiency in HTML5, CSS3, JavaScript, and modern JS frameworks (e.g., jQuery, Angular.js, Ember.js, Foundation, Bootstrap).
  • Strong understanding of browser behavior, compatibility issues, and front-end optimization techniques.
  • Expertise with SEO principles and coding practices that support search engine optimization.
• Application Integration & Backend Technologies:
  • Experience coding REST APIs, AJAX, XML (XSD, XSL, XPATH), JSON, and template engines.
  • Proficiency with MVC frameworks and unit testing frameworks.
  • Strong object-oriented programming skills in languages such as Java, .NET/C#, PHP, and Ruby.
  • Ability to model relational databases and write advanced SQL queries and stored procedures.
• Dev Ops, Version Control & Hosting:
  • Experience with Git, SVN, TFS or similar version control systems.
  • Familiarity with CI/CD pipelines, build automation, and Dev Ops practices.
  • Ability to configure and host websites/applications on IIS and Apache.
• Design & Collaboration Tools:
  • Proficient with Adobe Photoshop and other graphic editing tools.
  • Capable of rapid prototyping and presenting functional concepts to stakeholders.
• Programming & Scripting:
  • Knowledge of Node.js and Python for conversational AI and API-based integrations.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision…