Sr. Engineering Manager - Digital Commerce

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

We are seeking an experienced Engineering Manager to lead a high-performing team collaborating with Product, Design and Engineering teams in building the next generation of our customer facing omnichannel shopping experiences and the e-commerce order capture services. You will combine technical expertise, people management, and a passion for automation to revolutionize how we develop software and operate our business. In this role, you will partner closely with Product, Experience Design, SRE, Sec Ops, Data and Operations to define a technology roadmap, uplift engineering standards, and ship reliable customer experiences via Mobile, Web and BE services  will mentor senior engineers, evolve architecture, and establish the operational excellence that keeps our e-commerce systems trustworthy at scale.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Mentor and Grow Talent:
  Lead, coach, and develop a team of software engineers (Mobile/Web/Backend), fostering a collaborative, high-trust, and inclusive culture.
• Performance & Career Development:
  Conduct regular 1 on 1s, performance reviews, and define career growth paths
• Hiring:
  Drive recruitment efforts to build a world-class team, identifying high-potential talent
• Lead the development and evolution of Graph
  
  QL and REST API services, including schema design, versioning strategies, gateways/federation, resiliency patterns (circuit breakers, retries, idempotency).
• Ensure high-quality mobile/web apps: modular architecture, testability, offline-aware UX, network resilience, feature flags, and progressive rollouts.
• Champion robust testing: unit, contract, integration, E2E, load/performance, and chaos testing.
• Utilize and implement Agentic AI tools (e.g., Git Hub Copilot, custom IDE agents) to accelerate coding, debugging, and testing, boosting developer velocity.
• CI/CD & Automation:
  Oversee the implementation of robust CI/CD practices to ensure safe, scalable, and compliant deployment of AI models into production.
• Collaborate with SRE and Operation teams on incident response/on-call rotations, and service readiness runbooks.
• Build comprehensive observability (metrics, logs, traces) with proper severity level and keywords and domain dashboards (cart abandonment, checkout error rates, payment declines).
• Drive capacity planning, autoscaling, caching strategies, and fallback/degradation patterns to maintain customer trust during peak traffic (promotions, holidays).
• Act as the primary liaison between Engineering, Product, Experience Design, Data, and Operations to prioritize backlog and align on business goals and outcomes.
• Define and drive engineering process enhancements to deliver fast with aligned quality, priority, timeline and scalability.

• 8+ years in software engineering including 3+ years' managing engineering teams building customer-facing products at scale.
• Bachelor's degree in computer science.
• Deep expertise in Agile/Scrum/Kanban methodologies and tools (Jira, Git Hub).
• Coach engineers for best development practices and conduct PR review.
• Lead design/architecture reviews.
• Coordinate with product and program management for roadmaps, OKRs, and cross-team dependencies.
• Experience with agentic AI systems and MCP-based tool integrations is a big plus.
• Deep expertise in Agile/Scrum/Kanban methodologies and tools (Jira, Git Hub).
• Experience in e-commerce or transactional systems (cart, checkout, payments, order management).Experienced in delivery any combination of mobile, web, and backend systems in production.
• Proven track…