Incident​/Problem Manager - Chicago

Overview

Job Role: Application Architect III

Contract Duration: 12 Months Contract Role

Location: Chicago, IL

This is a critical Global Markets role in supporting Front office FICC Mortgages business, requiring a motivated and flexible individual to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. This is a high-profile role in a high-intensity environment which demands a candidate with Business and Technical acumen, the ability to assimilate information quickly, with a focus on Incident and Problem Management while adapting to a changing trading environment.

• Application support and problem diagnosis skills - ability to jump in, investigate issues, resolve problems, and communicate status
• Manage user query mailbox effectively, understand the scope of the team’s work, and ensure timely and appropriate response for all user queries
• Develop support tooling and automation using Python and Java script
• Respond to and resolve feed support issues for Autosys and Python-based batches
• Manage alerts and monitoring of critical trading system environments using ITRS
• Incident management - provide timely and accurate user notifications as well as management escalations when needed
• Documentation and knowledge management
• Follow up and coordinate resolutions with various development teams
• Assist with metrics reporting for Python-based systems and Java applications
• Coordinate and perform Business Continuity testing and related paperwork
• Organize and run meetings independently for issue resolution
• Identify scope for automation to reduce manual, repeating tasks

Technical:
Python, Quartz, Unix/Linux, SQL, shell scripting. Knowledge of FI Derivatives Bonds, MTGE Loans, ITRS Geneos, Splunk, Ansible, Dynatrace, FIX Connectivity.

EEO Employer. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department.

Note:

This description reflects the current job duties and requirements and may be subject to change. Apex Systems is a world-class IT services company supporting thousands of clients globally.