Senior IT Infrastructure & Operations Analyst

Overview

We are looking for a Senior IT Infrastructure & Operations Analyst to join our growing technology team.

This role supports large-scale enterprise infrastructure environments in regulated industries and focuses on stability, reliability, and modernization across on-premises and cloud platforms. This is a hands-on senior individual contributor role with opportunities to influence infrastructure standards, tooling, and operational practices.

• Support and operate enterprise IT infrastructure environments, ensuring performance, availability, and capacity
• Own day-to-day infrastructure operations across servers, virtualization, networking, and cloud platforms
• Partner with engineering, security, and business stakeholders to define infrastructure requirements
• Support infrastructure modernization initiatives, including data center optimization and cloud migration efforts
• Act as a senior escalation point during infrastructure incidents and participate in root-cause analysis
• Provide hands-on L2/L3 support during critical initiatives and high-impact incidents
• Design, document, and support backup, recovery, and disaster recovery solutions
• Plan and execute patching, upgrades, and lifecycle management activities
• Maintain infrastructure documentation, standards, and operational runbooks
• Manage hardware and software inventory, licensing, and vendor support agreements
• Participate in an on-call rotation and support after-hours activities when required
• Provide technical guidance and mentorship to junior team members

• 6+ years of experience in IT infrastructure, systems engineering, or operations
• Strong experience supporting enterprise-scale infrastructure environments
• Hands-on experience with cloud platforms (Azure, AWS, or GCP)
• Strong knowledge of Windows Server and Linux operating systems
• Experience with virtualization technologies (VMware or equivalent)
• Solid understanding of Active Directory and identity services
• Experience with backup, restore, and disaster recovery technologies
• Working knowledge of networking fundamentals (DNS, DHCP, VPNs, firewalls, routing, switching)
• Strong troubleshooting skills across infrastructure layers
• Ability to communicate effectively with both technical and non-technical stakeholders

• Cloud certifications (Azure, AWS, or GCP)
• Experience supporting regulated or highly controlled environments
• Exposure to infrastructure cost management, budgeting, or vendor coordination
• Experience supporting infrastructure modernization or cloud transformation initiatives
• Prior experience acting as a senior technical lead or escalation point