Computer Systems Support Technician

Demonstrates exceptional resourcefulness by leveraging diverse tools—including online research, internal knowledge bases, and vendor or community forums—to thoroughly diagnose and resolve technical issues, while effectively guiding end users through each troubleshooting step to ensure understanding and successful problem resolution.

Utilizes available resources to completely exhaust all possible solutions to a problem, including, but not limited to: online resources, searching the archive of responses, searching vendor support forums or knowledge bases, searching user or online community support forums, etc.

With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems. Simulates or recreates a range of straightforward user problems to resolve operating difficulties. Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk;

and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
** Preferred Qualifications
***
* Education:

*
* *
* Experience:

** User support experience, troubleshooting hardware and software problems strongly preferred.

Experience with various computer related technologies strongly preferred.
** Technical Skills or Knowledge:
** Familiarity with network connectivity and ability to troubleshoot connectivity problems. Ability to communicate technical information to a non-technical audience in a clear and coherent manner.
** Preferred Competencies
** Excellent decision making and problem-solving skills. Effective time management skills. Excellent organizational skills with emphasis on detail and follow-through. Excellent listening skills with the ability to empathize and focus on client service. Ability to maintain strictest confidentiality when working with sensitive information.

Ability to demonstrate initiative in the resolution of problems.

When applying, the document(s)
** MUST
* * be uploaded via the
** My Experience
** page, in the section titled
** Application Documents
** of the application.

The University of Chicago is an urban research university that has driven new ways of thinking since 1890.

Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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