Sr. Manager, Agentic Learning; Leadership Development

Overview

Salesforce is seeking a Senior Manager, Agentic Learning to deliver and integrate agentic learning across Salesforce's leadership development ecosystem. This role works horizontally across leadership programs, manager enablement, and coaching experiences, translating strategy into build plans, shipping learning solutions, and ensuring agentic capabilities are reflected in how managers coach, develop talent, and run the business. You will partner with Talent, Data, Product, and Business teams to design, pilot, and scale AI-enabled learning experiences with success measured by adoption, behaviour change, and business impact.

This role emphasizes building and delivery, not vision-setting.

• Deliver the enterprise strategy for agentic, hyper-personalized leadership learning that adapts to individual needs, roles, and functions at Salesforce using AI to move beyond one-size-fits-all experiences and enable learning at enterprise scale.
• Build solutions that make AI an always-on, just-in-time, hyper-personalized and contextualized tutor, mentor, or coach.
• Deliver on the learning philosophy for agentic leadership at Salesforce—how leaders build judgment, agency, and confidence working with AI.
• Translate enterprise priorities, V2
  
  MOMs, and top enterprise skills into learnable, observable leadership behaviors.

• Deliver AI "just-in-time" or real-time coaching in the flow of work, supported by actionable data and specific examples.
• Design AI-supported coaching experiences that help managers apply enterprise skills in day-to-day leadership.
• Enable managers to coach more consistently and equitably, while keeping empathy, judgment, and accountability human.
• Ensure AI-enabled coaching is practical, trusted, and aligned to Salesforce's ethical AI principles.

• Define success metrics focused on outcomes, including: manager capability lift, adoption of AI-enabled learning and coaching, quality and frequency of coaching conversations, retention and internal mobility of critical talent, and correlation between learning behaviors and business impact.
• Partner with Data & Analytics to track results and refine delivery.
• Use insights to continuously improve experiences quarter over quarter.

• Pilot learning and coaching approaches aligned to enterprise skills and business priorities.
• Scale solutions that demonstrate measurable impact; stop or redesign those that do not.

• Developing agentic leadership requires practical application and guidance, rather than just passive exposure to what AI is.
• Leaders build confidence using AI to support decision-making, coaching, and people leadership.
• AI-enabled coaching is trusted, adopted, and embedded across leadership programs.
• Clear learning standards for agentic leadership across Salesforce.

Core Experience

• Experience delivering leadership development, manager enablement, or enterprise learning at scale.
• Background building or implementing coaching programs (human, digital, or blended).
• Proven ability to turn strategy into execution across complex, matrixed organisations. Track record of driving adoption and measurable outcomes.

• Delivery-focused with a product mindset (build, test, iterate, scale).
• Comfortable working in ambiguity and moving without perfect clarity.
• Curious and credible in AI-enabled learning with a practical, human-centered approach.
• Data-informed and outcomes-driven.
• Strong cross-functional collaborator who can influence without authority.

• Experience with skills-based talent models or workforce transformation.
• Exposure to HR tech or AI-enabled learning tools.
• Tech or high-growth environment background.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and…