Sr Manager, Change Management
Listed on 2026-02-09
-
IT/Tech
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryFinance
Job DetailsAbout Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
Role OverviewAs the Change Management Manager, you will be responsible for the "people side of change" for our internal Cloud Success platform. Your mission is to ensure that our Cloud Success personas - Engineers, Architects, Guides, and Onboarding Specialists - not only understand the changes coming to their tools but successfully adopt them into their daily work.
You will act as the bridge between the Business Transformation teams and the Internal Cloud Success users, translating complex platform changes into clear, actionable communications and training paths. You will use data to track adoption and proactively design interventions where users are struggling. You will be a change adopter yourself, and will leverage the latest AI capabilities and internal tools to accomplish these goals.
Key Responsibilities- Communication Strategy: Design and execute a comprehensive communication plan that explains the "Why, When, and How" of platform changes.
- Persona-Based Messaging: Tailor communications to specific Cloud Success personas, ensuring each role understands "what's in it for me," and partnering with Creative Experts to "tell our story" to the broader organization.
- Feedback Loops: Establish and manage channels for internal users to provide feedback, ensuring the project teams hear the "voice of the user" throughout the project lifecycle.
- Change Impact Analysis: Partner with project teams to identify exactly how new features will change the day-to-day work of internal users.
- Change Adoption Framework
:
Develop and execute a framework that ensures that employees don't just have access to new tools or processes, but actually embrace, learn, and use them consistently. The framework should take into account the phases of change including awareness and alignment, readiness, and engagement and advocacy.
- Adoption Metrics: Define and track KPIs for adoption (e.g., login frequency, feature utilization, time-in-tool, and error rates).
- Sentiment Analysis: Conduct post-deployment surveys and focus groups to measure the "health" of the change.
- Intervention Planning: Identify cohorts with low adoption and develop targeted solutions such as "Office Hours," refined documentation, or UX feedback to improve proficiency.
- Experience: 3+ years in Change Management, Internal Communications, or Business Transformation, ideally within a SaaS or high-growth tech environment.
- Methodology: Deep understanding of industry-standard Change Management frameworks (e.g., Prosci/ADKAR, Kotter, or ACMP).
- Technical Fluency: Ability to quickly learn the Salesforce/Cloud Success ecosystem.
- Analytical
Skills:
Proficiency in using data to tell a story. You should be comfortable using Salesforce dashboards or BI tools to track user behavior. - Influence: Proven ability to influence without authority, gaining buy-in from both busy executives and technical individual contributors.
* LI-Y
Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
The typical base salary range…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).