UCTechnology Infrastructure Operations Engineer

Prestigious Financial Company is currently seeking a UC4 Technology Infrastructure Operations Engineer. Candidate will be managing production administration of application scheduling and automation using Automic / UC4 software across AWS and on-premises platforms (Windows, MVS, Linux). The position serves as a technical evangelist for the best operational practices, working cross-functionally with Production Support, Release Management, Platform Services, Development, Testing, and Business Operations teams to shift the organization from reactive to proactive operations.

• Development Support:
  Code and maintain uc4 objects for development and testing teams; provide first-level support for non-production environments
• Production Support:
  Provide second-level troubleshooting for scheduling issues in production environments
• Automic Administration:
  Perform basic Automic/UC4 system administration including starting/stopping the Automic system and agents
• Security Management:
  Maintain accurate inventory of all departmental owned logon IDs and passwords in Cyber Ark
• Disaster Recovery:
  Provide support for all disaster recovery tests and exercises
• Complex Scheduling:
  Develop, maintain, and optimize job schedules using Automic/UC4 software across multiple AWS cloud and on-premises platforms (Windows, MVS, Linux), managing multi-job dependencies and automated workflows
• Scripting & Automation:
  Utilize Automic scripting language, Python, Power Shell, and other scripting tools to automate variable passing, job execution, and test environment setup; use REGEX for pattern matching and validation
• File Transmission:
  Coordinate and test new file transmissions with exchanges and members using Connect Direct, Sterling Integrator, and FTP protocols
• Batch Processing:
  Prepare and maintain batch jobs and REST API calls
• Proactive Operations:
  Lead the shift from reactive to proactive operational posture by identifying and addressing issues before they impact production
• Performance Analysis:
  Analyze and report on production performance, capacity planning, and critical-path processing opportunities
• Metrics & KPIs:
  Develop, monitor, and report Key Performance Indicators to maintain compliance and drive measurable improvements through trend analysis
• Problem Resolution:
  Identify and diagnose complex problems affecting production performance; stand up SWAT teams when needed to drive resolution of ongoing issues
• Cross-Domain
  
  Collaboration:
  
  Work across network, database, storage, and application teams to assist with tuning and optimization
• Risk Management:
  
  Surface environmental and operational risks; analyze repeating alerts to proactively identify issues
• ITIL Leadership:
  Actively participate in and shepherd Incident, Problem, and Change Management processes using Service Now; ensure adherence to ITIL best practices
• Process Automation:
  Evangelize for and implement repeatable, scalable automated processes
• Capacity Planning:
  Forecast system demands and recommend upgrades, expansions, and reconfigurations
• On-Call Support:
  Provide on-call and/or on-site support for installs, production issues, and system availability
• Off-Hours Work:
  Participate in after-hours and weekend maintenance windows as required
• Troubleshooting:
  Perform complex hardware and software troubleshooting, taking corrective actions or coordinating with IT staff and vendors

• Advanced proficiency with Automic/UC4 Scheduler and Automic scripting language
• Strong knowledge of OS/390 JCL and IBM utilities
• Proficiency with modern scripting languages (Python, Power Shell, Bash) and REGEX for pattern matching and validation
• Experience with REST API integration and development
• Proficiency with transmission protocols:
  Connect Direct, Sterling Integrator, FTP
• Experience with Service Now for incident, problem, and change management
• Working knowledge of ITIL principles and processes
• Proficiency with Unix/Linux commands and tools (Putty, WinSCP)
• Experience across multiple operating systems (Windows, OS/390, Linux) in both cloud and on-premises environments
• Strong understanding of technical monitoring, metrics, and alerting systems
• Knowledge of application lifecycle and deployment processes
• Strong PC skills and proficiency with Microsoft Office Suite including Visio
• Sophisticated understanding of enterprise technology architecture
• Mature understanding of the relationship between software and hardware

• Bachelor s degree in Computer Science, Engineering, Telecommunications, or related technical discipline (or equivalent combination of education and experience)
• 5+ years of experience in infrastructure engineering and production systems operations