Lead Solutions Engineer, Large Enterprise

This job is with Klaviyo, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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About the Opportunity
At Klaviyo, the Sales team prides themselves on being marketing and product experts. While most companies hire pre-sales Solutions Engineers to just give demos, fill out questionnaires, and only explain setups, that makes us yawn.

We're looking for a Lead Solutions Engineer who brings deep technical mastery, strategic thinking, and the ability to own the most complex, high-stakes Large-Enterprise deals. This is a high-impact individual contributor role for someone who gets energized by ambiguity, rolls up their sleeves to master our product at a molecular level, and uses AI and automation to punch above their weight.

As an L3 Lead SE, you'll be a trusted advisor to both customers and our sales organization - leading technical strategy in 6-7 figure deals, owning solution design, and setting the standard for SE excellence through your work

What We Do as Solutions Engineers
We're technical sellers who drive revenue by winning complex Enterprise deals. Our job is to lead the technical win - building champions, proving value, and ensuring prospects choose Klaviyo over the competition. We work directly with customers to architect solutions that integrate seamlessly into their tech stacks, taking a consultant-first approach that builds confidence and secures technical buy-in.

Beyond closing deals, we use customer engagements as opportunities to prototype and ship improvements to Klaviyo. Recent team projects include: AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templatized mobile apps for showcasing our SDK capabilities.

If you're a creator excited by winning high-stakes deals, prototyping technical solutions, and driving strategic revenue outcomes - this could be for you.

How You'll Make a Difference
Lead the Technical Win in High-Stakes, Complex Deals

Own technical strategy for the most complex Enterprise opportunities - navigating multi-layered stakeholder environments, competitive pressures, and sophisticated buying processes with minimal oversight

Drive advanced technical discovery, uncovering nuanced pain points and proactively identifying differentiation opportunities

Host technical workshops aligning solutions to business outcomes with executive presence and strategic communication

Architect and execute Proof of Value plans that achieve technical selection over competition

Partner with AEs on deal strategy, bringing competitive intelligence and industry expertise to influence outcomes

Bring Subject Matter Expertise and Industry Leadership

Serve as a domain expert in marketing technology, CDPs, AI-driven personalization, analytics, and eCommerce

Act as go-to resource for competitive and industry landscape questions

Build strong R&D relationships, actively collaborating to drive positive outcomes and shape Klaviyo's roadmap

Contribute high-impact content to the SA Learning Library and mentor peers through example

Operate with Deep Technical Mastery and Innovation

Become a complete expert in Klaviyo's platform from data pipelines and integration codebases to technical tradeoffs between implementations

Develop broad, advanced familiarity with web development, APIs, cloud computing, and software development practices - confidently coaching experienced engineers on complex solutions

Leverage AI tools and automation to scale your impact and deliver better customer outcomes

Prototype solutions and build proof-of-concepts that demonstrate Klaviyo's…