Communications Platform Manager

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We're seeking an Internal Channels Manager who will serve as the driving force behind the digital channels that inform, inspire, and engage JLL's diverse global colleague audiences. This dynamic role blends technical expertise with editorial flair, using data insights and creativity to create meaningful connections across our organization while ensuring every colleague feels informed, valued, and part of One JLL.
The Internal Channels Manager operates as both a technical specialist and communications strategist, managing our flagship newsletter, enterprise communication platforms, and emerging digital channels. This role requires exceptional platform management skills, analytical acumen, and an ability to optimize digital experiences for colleagues worldwide while maintaining editorial excellence and engagement.
Reporting to the Director of Internal Communications, Content & Channels, this role leads enterprise channel strategy by combining technical proficiency, data-driven insights, and an understanding of what makes digital communication meaningful to our people.

Key Responsibilities
Platform Management & Optimization
Manage and optimize JLL's key communication platforms including Poppulo email platform, SharePoint intranet (Connect), Viva Engage, and future digital channels to create seamless, personalized experiences for colleagues worldwide.

Serve as Managing Editor of JLL Connected, our flagship company newsletter, coordinating with stakeholders across the business to ensure every edition celebrates our people, highlights wins, and shares vital updates.

Troubleshoot technical challenges, optimize platform functionality, and ensure our digital workplace truly serves colleague needs across all channels.

Oversee Connect Homepage management as the single landing page for all colleagues, providing personalized news, information and services.

Manage digital screens and ambient communication channels strategically located in offices globally, delivering mix of global, regional, and local content in static and video formats.

Data Analytics & Performance Optimization
Analyze engagement metrics and usage patterns across all internal channels to understand what resonates with colleagues and drives meaningful connection.

Work in partnership with the Internal Content Manager and wider Internal Communications team to translate data insights into actionable recommendations that strengthen communications and enhance employee experience.

Utilize analytics tools (Power BI, ty Graph) to identify trends, extract meaningful stories from data, and inform channel strategy decisions.

Training & Consultancy
Serve as the go-to technical expert for our communications network, offering training, best practices, and consultancy to help colleagues across the business maximize their engagement efforts.

Provide guidance and support to content contributors and regional communications teams on platform usage and optimization.

Lead adoption initiatives for new platforms and features, including substantial projects such as Viva Engage rollout and AI integration in internal communications.

Strategic Partnership & Innovation
Partner with the Director of Internal Content and Channels on strategic initiatives, stepping in as deputy when needed and collaborating with the broader Group Internal Communications team.

Work directly with IT teams to innovate and deliver best practice in the…