Senior Director, Product Operations

Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture! Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management.

Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience. Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.

Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.

• Trust:
  Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
• Passion:
  Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
• Collaboration:
  
  Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
• Customer Centricity:
  Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge);
  Proactively engage our customer community, seek customer feedback - be open to listening - and actively incorporate the voice of the customer into daily activities
• Growth:
  Strive for excellence; embrace change; prioritize continuous improvement

We’re looking for an entrepreneurial Product Operations leader to strengthen and scale the Product Ops function in a high growth environment. This role begins as a hands‑on individual contributor and will grow and evolve as the function and the company grows. Reporting to our Chief Product Officer, you’ll be a key member of the Product Leadership team and partner closely across Product, Engineering, Design, and GTM Teams to improve how we decide, execute, and learn
—bringing structure where it creates leverage and avoiding process for process’s sake. This is a role for someone who enjoys creating clarity in complex environments and knows how to scale discipline without slowing teams down.

• Improve roadmap confidence through clearer inputs, tradeoffs, and outcome tracking
• Help teams move from opinion-driven to evidence-informed decisions
• Support long-term strategic planning and portfolio decisions
• Support effective product discovery by enabling consistent learning, experimentation, and insight sharing across teams

• Own the product analytics function, including instrumentation, data quality, and reporting standards
• Define and operationalize product metrics that matter (leading and lagging)
• Translate product, customer, and business data into actionable insights for teams and executives

• Identify and remove friction across planning, development, and launch workflows
• Improve delivery predictability, release quality, and operational reliability
• Ensure tools are well integrated, consistently used, and clearly tied to outcomes

• Define and evolve release management processes that support quality and cross-functional readiness
• Partner with Engineering, Product Marketing, and Customer Teams on release planning and execution
• Own beta and early access programs, ensuring program structure and consistency where participation is curated for impact…