Salesforce Solution Architect

We are seeking a highly skilled Salesforce Solution Architect with deep expertise in Salesforce Service Cloud and Agentforce to lead the design and implementation of scalable, enterprise-grade contact center solutions
.

In this role, you will work closely with business stakeholders, product owners, and technical teams to gather complex requirements, architect end-to-end solutions
, and drive operational efficiency across customer service and support operations.

This position is ideal for someone with a strong Salesforce consulting background who can translate business needs into well-architected Salesforce solutions
.

• Lead solution architecture and design for Salesforce Service Cloud and Agentforce implementations
• Gather and analyze complex business and contact center requirements
• Design scalable, secure, and high-performing Service Cloud architectures
• Architect and implement Agentforce solutions to optimize agent productivity and customer experience
• Define best practices for case management, omni-channel routing, automation, and reporting
• Partner with stakeholders to align Salesforce solutions with business goals
• Provide technical leadership during implementation and post-go-live support
• Ensure solutions follow Salesforce best practices and enterprise standards
• Support integrations and data flows related to service operations

Core Salesforce Expertise

• Strong experience with Salesforce Service Cloud
• Proven expertise in Agentforce solution architecture and design
• End-to-end Salesforce solution architecture experience
• Ability to design enterprise-scale Salesforce solutions
• Strong understanding of contact center processes and workflows
• Experience translating business requirements into technical designs

Consulting & Communication

• Strong background in Salesforce consulting
• Excellent communication and stakeholder management skills
• Ability to explain technical solutions to non-technical audiences

✔ Salesforce Solution Architect (not just admin/developer)

✔ Deep Service Cloud & Agentforce knowledge

✔ Strong design and problem-solving mindset

✔ Confident working with business and technical teams

• Bachelor’s degree in Computer Science, Engineering, or related field
• Salesforce certifications related to Service Cloud or Architecture (strong plus)