ServiceNow - Application Architect

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As an Application Architect specializing in Service Now, you will assess client business needs and recommend tailored Service Now implementation solutions. You will lead Service Now implementation projects, leveraging your expertise in estimating, implementing, and managing Service Now tools.

Your primary responsibilities will include:

• Leading Implementation Projects:
  Lead Service Now implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.
• Conducting Architectural Analysis:
  Conduct a thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.
• Solution Design:
  Design and recommend Service Now implementation solutions tailored to client business needs, leveraging expertise in Service Now tools and ecosystem integration.
• Effort Estimation and Planning:
  Estimate effort and plan implementation projects, ensuring timely and effective delivery of Service Now solutions.
• Infrastructure Requirements Estimation:
  Estimate infrastructure requirements to support Service Now implementations, ensuring scalability and performance.

This role can be performed from anywhere in the United States

• Bachelor’s degree in Computer Science, Information Technology, or related field, with 6+ years of Service Now platform implementation and architecture experience in large enterprise environments
• Deep expertise in Service Now solution design, implementation, and ecosystem integration, including modules such as ITSM, ITOM, HRSD, Sec Ops, and CSM
• Proven experience conducting architectural analysis, estimating infrastructure requirements, and ensuring scalable, high-performance Service Now implementations
• Demonstrated ability in effort estimation, implementation planning, and delivery, applying Agile and Dev Ops methodologies to drive timely, effective outcomes
• Excellent communication and documentation skills, with the ability to design, recommend, and articulate Service Now solutions aligned to business needs

• Service Now Certified System Administrator (CSA) - required
• Service Now Certified Application Developer and/or Certified Implementation Specialist - preferred

• Service Now integration expertise, including integrating Service Now with external systems, supporting seamless data exchange, and applying IT Service Management (ITSM) principles in implementation projects
• Experience with Domain Separation, multi-instance architectures, and CMDB design and data modeling within complex Service Now environments
• Familiarity with ITIL processes and frameworks and experience supporting Service Now implementations in regulated industries such as finance, healthcare, or government

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.