Digital Operations Specialist

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.

Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

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Reporting to the Digital Operations Manager, the Digital Operations Specialist will support the day-to-day execution and operational health of James Hardie’s Digital Experience initiatives across brands. This role plays a critical part in maintaining digital workflows, ensuring clear communication across teams, and supporting the successful delivery of digital projects, products, and email/CRM initiatives. The Digital Operations Specialist will act as a key operational partner—helping manage Jira, supporting project coordination, assisting with stakeholder communications, and ensuring processes run smoothly.

This role is ideal for someone who is highly organized, able to navigate ambiguity in a fast-paced environment, and eager to grow within digital operations and project management. This position will be based at James Hardie’s corporate office in the Fulton Market District of Chicago, IL, with a hybrid work schedule.

• Maintain and support Jira boards, tickets, workflows, and documentation to ensure accuracy and consistency across brands.
• Assist with backlog grooming and ticket hygiene for digital initiatives.
• Help track project status, dependencies, risks, and action items to support on-time delivery.
• Ensure project documentation (requirements, timelines, decisions) is up to date and easily accessible.

• Support the execution of cross-functional digital initiatives, including website enhancements, email/CRM initiatives, and digital product updates.
• Assist in gathering and organizing business requirements, feedback, and approvals from stakeholders.
• Help prepare project timelines, status updates, and delivery checklists.
• Coordinate tasks to ensure next steps are clear and deadlines are met.

• Support stakeholder communications by drafting meeting notes, summaries, and follow-ups.
• Assist in organizing meetings, agendas, and materials for project and status meetings.
• Help ensure stakeholders are informed of progress, upcoming milestones, and dependencies.
• Act as a liaison between teams to help surface questions, blockers, or misalignment.

• Support ongoing improvements to digital workflows, tools, and documentation.
• Assist with standardizing processes for sprint execution, production releases, and QA.
• Help identify opportunities to improve efficiency, clarity, and communication across digital initiatives.

• 2-4 years of experience.
• Bachelor's degree required.
• Hands‑on experience with project management tools such as Jira, Asana, or Workfront (Jira preferred).
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Familiarity with website management, digital marketing, or email/CRM workflows.
• Basic understanding of CMS platforms and digital ecosystems.
• Exposure to analytics tools (e.g., Google Analytics) is a plus.
• Strong written and verbal communication skills.
• Comfortable working cross‑functionally with UX, IT, marketing, and business stakeholders.
• Proactive, reliable, and comfortable asking questions or flagging risks early.
• Strong sense of accountability and ownership over assigned work.
• Curious and eager to learn digital operations best practices.
• Interested in growing toward a project management or digital operations leadership role over time.

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