Customer Onboarding Specialist

Company Overview

Award Spring is a growing Software as a Service (SaaS) company that partners with colleges and foundations to help them streamline scholarship management, helping students apply for and receive scholarship funds easily while supporting institutions in managing donor relationships and raising funds for future scholarships. We are growing fast and scaling our team to support our accelerating growth.

The Onboarding Specialist is responsible for guiding new customers through onboarding while handling behind-the-scenes setup—including data imports, form configuration, and system testing. This role owns launch success and ensures every customer goes live with confidence.

• Own customer onboarding and implementation projects, end to end
• Lead kickoff and training calls with new customers.
• Track project tasks and timelines using tools like Asana or Notion.
• Collaborate closely with Support for testing and post-launch readiness.

• Configure forms, workflows, logic, and data integrations.
• Test and validate platform functionality prior to customer launch.
• Leverage AI tooling to find new ways to improve efficiency and customer experience
• Troubleshoot issues and adjust configuration in real time.

• Deliver live training sessions for administrators.
• Contribute to webinar planning and facilitate ongoing customer education, hosting webinars for the customer base to provide training at scale
• Create and execute training materials identified by Customer Experience leadership

• 1–3 years in onboarding, support, or implementation for a SaaS product.
• Strong organizational skills and attention to detail.
• Willingness to participate in a fast paced, high growth environment
• Basic data handling (e.g., Excel/CSV) and comfort with configuration tools.

• Hands-on problem solver
• Clear and patient communicator
• Accountable for timelines and outcomes

• Base Salary: $55,, based on experience
• Annual Bonus Opportunity: 10% of Earnings, based on Company Performance

VISION: To broaden access to educational opportunity.

MISSION: To help scholarship administrators connect donor funds to the students who need them.

VALUES:

• ACTION: Take initiative, be accountable, and share your knowledge.
• DETERMINATION: Simplify and improve processes, overcoming obstacles with creativity and persistence.
• HUMANITY: Show empathy and kindness in every interaction.
• IMPROVEMENT: Strive to grow daily and add value to clients and teammates.

Equal Opportunity Statement

Award Spring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and foster a welcoming environment for all team members.