Site Reliability Engineer III

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni‑channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thurs, through McDelivery, dine‑in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Site Reliability Engineer (SRE) – Edge Platform is a key member of the Edge Operations and SRE team within Global Technology Infrastructure & Operations. This role is responsible for ensuring the reliability, scalability, and operational excellence of the Edge computing platform that supports McDonald’s global restaurant technology ecosystem.

You will work closely with Architecture, Platform Engineering, Security teams to implement observability, automation, and incident response strategies that ensure the Edge platform is resilient and maintainable. This is a unique opportunity to influence the operational maturity of a global platform and drive continuous improvement across infrastructure and services.

• Operate and maintain Edge platform infrastructure to ensure 24x7x365 availability, reliability, and performance.
• Design and implement observability frameworks using tools such as Prometheus, Grafana, Jaeger, and Datadog.
• Collaborate with Platform Engineering and Edge Solution Delivery teams to ensure platform features are operable, maintainable, and supportable in production environments.
• Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual effort.
• Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual toil.
• Lead incident response, root cause analysis, and post‑incident reviews to drive continuous improvement.
• Participate in capacity planning, performance tuning, and disaster recovery exercises.
• Implement and manage CI/CD pipelines and Infrastructure-as-Code (IaC) for operational tooling and automation.
• Architect and maintain self‑healing and auto‑scaling capabilities across Edge clusters.
• Partner with security teams to ensure compliance with enterprise standards and implement secure operational practices.
• Contribute to platform architecture discussions with a focus on operational readiness and supportability.
• Stay current with industry trends in SRE, edge computing, and distributed systems.

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent experience.
• 5+ years of experience in Site…