Sr Analyst, Technical Exchange Administrator

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Global Technology Infrastructure & Operations (GTIO) organization delivers the modern, secure, and scalable technology foundation that powers McDonald’s. Our mission is to provide outstanding infrastructure, teamwork, and end‑user technologies that keep the business connected and productive worldwide.

Lead worldwide M365 collaboration ecosystem strategy alongside the End User Computing team at McDonald’s! The team’s scope extends across SharePoint, Teams, Power BI/Platform, and Microsoft Copilot. You will drive modernization, reliability, and security of our collaboration stack while delivering seamless user experiences at enterprise scale!

This position reports to the Senior Manager, Collaboration Solutions. It's a great chance for an experienced tech leader to improve teamwork services globally at McDonald’s.

• Lead the product delivery roadmap for enterprise messaging and collaboration services. Working primarily with Exchange but helping with SharePoint, Teams, Copilot, Power Platform, and key third‑party integrations.
• Lead engineering and operational excellence for Exchange Online, and associated messaging security (DKIM, DMARC, SPF).
• Architect and govern SMTP and application mail services, ensuring global compliance, performance, and reliability.
• Partner with internal teams and external vendors to align roadmaps, handle dependencies, and ensure successful global deployments.
• Drive Exchange/Outlook service improvements and support broader M365 collaboration adoption and governance.
• Collaborate with managed service providers to maintain SLA performance, resolve incidents, and handle changes effectively.
• Develop and maintain runbooks, standards, and lifecycle roadmaps for Exchange and other M365 collaboration products.
• Assure timely, within‑budget delivery of product and platform implementations while sustaining operational excellence.
• Provide executive‑level visibility on program achievements, service health, and risk posture.
• Lead problem management and root‑cause analysis of sophisticated service issues.
• Act as a main contact during enterprise system upgrades, improvements, and service readiness activities.

• Alignment with McDonald’s core values:
  Serve, Inclusion, Integrity, Community, and Family.
• Shown success managing large‑scale M365 enterprise environments.
• Extensive technical proficiency in Exchange Online/Hybrid, covering transport, connectors, mail flow, authentication, and security.
• Solid grasp of Teams, SharePoint, One Drive, Power BI, and Copilot.
• Understanding of identity, access, and compliance controls (Conditional Access, Purview, retention policies,…