Managing Product Engineer - CRM Solutions

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

As a Managing Product Engineer, you will lead Allstate’s Partner Relationship Management team to design and build partner solutions, coach product engineers, and address business needs to enhance customer satisfaction.

• Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
• Coach, mentor, and pair with product engineer direct reports.
• Perform independent code reviews, validate unit/integration test coverage, and ensure high quality engineering practices.
• Provide technical support and troubleshooting for CRM-related issues.
• Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
• Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.

• Skilled in Microsoft Dynamics 365 Sales and Customer Service modules, integration tools, and CRM customization and configuration.
• Understanding and experience with Salesforce.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong understanding of development operations principles and best practices.
• Excellent problem-solving and analytical skills.
• Familiarity with database management and SQL.
• Experience with establishing and supporting integrations.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

• In-depth knowledge of Microsoft Dynamics CRM architecture and components.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Knowledge of Dynamics 365 security model and role-based access control.
• Proficiency in programming languages such as C#, JavaScript, Java, or similar.
• Experience migrating to Microsoft Dynamics from Salesforce.

• 5+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics and Salesforce.
• Preferred Microsoft Dynamics 365 certifications:
• Dynamics 365 Fundamentals (CRM)
• Power Platform App Maker
• Power Platform Solution Architect

• Lead a small team of 4+ product engineers.

Compensation offered for this role is $ – $ annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, such as hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.