Manager, Program Management & Operations Excellence

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Manager, Program Management & Operations Excellence, is a dual-focused role crafted to own the execution of high-impact programs while driving operational perfection through standardized processes, tools, and performance measurements. This position is pivotal in aligning program delivery with the Global Technology Infrastructure & Operations (GTIO) roadmap, encouraging collaboration, and ensuring a consistent approach to program execution across the organization.

The ideal candidate is a strategic thinker and hands-on practitioner who thrives at the intersection of program execution and operational strategy. They excel in crafting and embedding best practices, defining measurable KPIs, and delivering value through focused program management.

Key Responsibilities

• Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with organizational goals and priorities.
• Champion standardized program management frameworks, templates, and tools to enable consistent, high-quality execution across all projects.
• Lead governance processes, including stage-gate reviews, and dashboards, to monitor program health and drive accountability.
• Proactively identify risks, interdependencies, and opportunities, working cross-functionally to implement solutions that enhance outcomes.

• Define and implement standardized processes and tools for the PMO to ensure operational consistency and efficiency.
• Develop and supervise critical metrics to measure program performance, execution quality, and business value.
• Establish a framework for evaluating lessons learned, integrating feedback into program planning, and driving continuous improvement.
• Create and maintain a transparent reporting system to provide collaborators with a single source of truth on program metrics and outcomes.

• Align program execution and operational support with the GTIO roadmap, ensuring resources are dedicated to the highest-priority initiatives that deliver measurable impact.
• Collaborate closely with leadership to link program activities to strategic organizational goals and outcomes, providing clarity on alignment and expected results.
• Drive resource allocation efforts to ensure teams are equipped to deliver on critical programs while optimizing capacity across multiple initiatives.
• Lead special projects and initiatives that address organizational needs, working cross-functionally to deliver results on time and within scope.
• Support capacity planning efforts, ensuring a clear understanding of resource availability, open roles, and…