Sr Analyst, Technical Product Management

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The GTIO Senior Manager is a key partner for the Technical Product Manager, End User Infrastructure & Operations. Develop connections with clients and partners to understand their needs, help in improving end user infrastructure, and promote continuous enhancement of End User Infrastructure & Operations services. This individual provides internal team governance to ensure team priorities align with the overall team strategy.

This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.

This is an exciting opportunity for an experienced technology guide to contribute to crafting the evolution of infrastructure and operations offerings for the entire McDonald's ecosystem.

• Build and participate in forums to ensure timely two-way communication between the End User Infrastructure & Operations (EUIO) team and markets, business units, and other multi-functional teams. Identify and address opportunities to improve communication.
• Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption.
• Maintain EUIO standards documentation and playbooks with input from EUIO team leaders; provide mentorship and assistance to markets as they adopt EUIO standards (services, platforms, other capabilities).
• Own and improve the EUIO team’s metric collection and releasement management processes.
• Own and lead the EUIO team's intake process for general EUIO inquiries and ad-hoc requests.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Continuously seek feedback and evaluate EUIO’s operational processes to uncover opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our partners.
• Support the EUIO team in their Agile/Jira practices. Lead bi-weekly sprint sessions and sprint reviews.
• Support EUIO leadership in developing arguments for new initiatives, in sourcing proposals, etc.
• Facilitate monthly EUIO all-hands meetings.
• Decompose…