NetSuite System Analyst

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high‑performing, high‑growth, scalable company.

We are seeking an experienced Net Suite System Analyst to provide technical support, build system enhancements, and work closely with cross‑functional teams to streamline operations and improve system functionality. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate them into automations and solutions. The successful candidate will have in‑depth experience and strong expertise in Net Suite configuration, development, integrations, and customizations on all accounting modules.

This is a great opportunity for a motivated and self‑directed individual to support this highly visible and impactful company initiative.

• Provide ongoing support to end‑users, addressing and resolving technical issues related to Net Suite.
• Design and configure customizations in all Net Suite modules utilizing customizable objects including custom records, lists and segments.
• Utilize Suite Script and workflows to automate business processes, extend native functionalities and address system limitations.
• Implement Net Suite integrations with third‑party applications, tools and external systems using RESTlets, Web Services, or other integration technologies.
• Perform unit and integration testing, and ensure a smooth deployment process for all Net Suite customizations and configurations.
• Create customized reports, saved searches and Suite Analytic workbooks to support financial reviews.
• Leverage Net Suite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases.
• Identify opportunities for process optimization within Net Suite, recommending and implementing improvements.
• Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases.
• Collaborate and communicate efficiently with teammates and stakeholders to define and align requirements, scope and use cases.

Qualifications:

• Minimum five years of experience in administrating Net Suite ERP.
• Expertise in configuring Net Suite accounting modules and features (Basic Accounting, One World, Multi‑book, Advanced Revenue Management, Suite Analytics, Fixed Asset Management, etc.).
• Experience in developing using Net Suite Suite Script 1.0 and 2.0, including but not limited to Client Scripts, User‑event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets.
• Experience on integrating external systems with Net Suite.
• Adept at using Net Suite ODBC, relational databases, SQL and data management.
• Familiarity with Net Suite best practices and methodologies.
• Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting and month‑end activities.
• Strong problem‑solving and analytical skills.
• Ability to have clear and effective communication with stakeholders and partners.

Skills
:

• Administration, configuration and customization of Net Suite accounting modules and features.
• Suite Script (1.0 & 2.0).
• Custom API integration and data pull.
• Net Suite ODBC reporting.
• Version Control and Collaboration Tools (Git, Jira, etc.).
• Net Suite…