Solution Customer Success Manager; S-CSM Office CFO; oCFO Finance; MW​/W

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance

SAP Office, Midwest and West

• Act as a trusted advisor:
  Build deep executive relationships and earn trusted advisor status with customers.
• Maximize customer lifetime value:
  Deliver solution area expertise to customer executives and their line of business.
• Accelerate value delivery:
  Drive rapid adoption and consumption of SAP oCFO solutions.
• Identify new opportunities:
  Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
• Mitigate churn:
  Manage renewals of SAP solutions/services.
• Support sales:
  Identify sales leads and assist in expansion and upsell efforts.
• Crisis management:
  Handle difficult customer situations and de-escalate crises.
• Drive renewals and expansions:
  Focus on subscription or perpetual license-based solutions.

• Executive presence:
  Strong relationship-building skills.
• Business acumen:
  Deep knowledge of business models, strategies, and processes.
• Problem-solving:
  Proven ability to handle complex issues with customer executives.
• Cloud software expertise:
  Experience with cloud software solutions and delivery models.
• Domain expertise:
  Expert level Finance domain expertise.
• Risk mitigation:
  Ability to apply risk-mitigation strategies.
• SAP solutions knowledge:
  Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
• Technical understanding:
  Some technical knowledge to address customer issues.
• Educational background:
  Bachelor's degree or equivalent required.
• Software experience:
  Knowledge of SaaS, PaaS and IaaS processes.
• Project management:
  Strong program/project management and governance skills.
• Commercial skills:
  Good commercial/deal support skills.
• Communication skills:
  Excellent verbal and non-verbal communication skills.
• Renewals and expansions:
  Experience driving renewals, expansions, and up-sells.
• Knowledge of Financial Solutions a plus.

• Collaboration:
  
  Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
• Coordination:
  Coordinate internal SAP and partner resources to ensure value delivery.

• Professional
  
  Skills:
  
  Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
• Tech Industry & SAP General
  
  Skills:
  
  Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific
  
  Skills:
  
  Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

• Integration with SAP Cloud Business Suite:
  Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
• AI-driven innovation:
  Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
• Unified business processes:
  Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
• Scalability and flexibility:
  Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

As you work with SAP Office Of CFO (oCFO) Solutions, the focus will be on leveraging solutions such as Record to Report, Quote to Cash, Treasury, Compliance, and Financial Planning and Analysis, along with Business Technology Platform services to extend oCFO…