Messaging & Cloud Solutions Manager

Location: Chicago Office IL

Job Req : 15706

The Messaging & Cloud Solutions Technical Lead / SME is in charge of the technical, architectural, and operational elements for all the Collaboration & Communication applications and all digital solutions in scope. This is a senior position requiring a dedicated hands‑on Google Workspace Cloud Engineer. This position can be seen as a stepping stone into a Senior IT Management role.

Responsibilities include road map ownership of the various IT technologies and the ability to act as 2nd & 3rd level support expert in the various aspects of the underlying systems, specifically in the area of Enterprise Messaging and Cloud Solutions (Google Workspace, Google Cloud Platform, AODocs, Lum Apps, Cloud

M and M365), where they are expected to be the Subject Matter Expert.

The position requires a deep knowledge of the solution capabilities provided from the business side and is in charge of the overall technical activities performed for the IT applications and solutions to match the business needs in compliance with the Amrize IT and Governance standards.

This position needs to interact on a regular basis with key IT experts as well as business functions in a consulting / trusted advisor role. Priority is to ensure high agility and effectiveness toward business and other IT teams such as Infrastructure, Architecture, IT Security, End User Support and Service Management with a strong focus on Operational Excellence and Compliance (Cybersecurity & SOX).

• Support IT Operations & Projects with efficient task prioritization via analyzing business needs and managing the build, test and roll out processes using an agile approach. Initially considerable time will be required to review and define / update support models and potentially embed new support teams. While not a key focus, the ability to step in and manage tickets (L1 – L3) is expected.
• Control and monitor Change Requests related to assigned applications and component services.
• Act as 3rd level support for the applications & solutions in scope (SME).
• Ensure the correct services & solutions are implemented and supported globally in a sustainable and compliant manner, with specific focus on supporting SOX and Cybersecurity requirements.
• Ensure the technical aspects of the applications & solutions match with surrounding ecosystems and the solution / business roadmaps and requirements.
• Ensure alignment of technical design of the solutions with overall IT architectural standards (including documentation).
• Ensure an efficient delivery by overseeing the quality of the assignment of the offshore / external teams.
• Perform all activities in accordance with the Corp IT governance and policies.
• Coordinate with the internal Amrize C&C Team and external Service Providers to deliver the IT services and technical elements required for all messaging and collaboration infrastructure, permissions, client access, mail protection, and mail flow in on‑premise, hybrid cloud, and enterprise cloud environments.
• Act as Service Owner / Service Delivery Manager for all assigned services.
• Project Manage or support / action M&A, Divestment or migration projects.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

• IT Service / Solution Owner for assigned Solutions & Services in scope.
• Ensure new Services / Tools deployed with End User impact & related Change Management activities managed.
• Integration / Alignment of requirements with other IT & Corporate teams:
  Platforms & Operations (P&O), Architects, Application Management / Key Users, IT Security, IT Compliance, Service Management etc.
• Key Business Engagement teams in C&C Scope:
  Group Communications, Internal Audit, Legal & Compliance, H&SE, Technology & Innovation (AMTech), Sustainable Development and Security.
• Work closely with Key Service / Software providers (e.g., Google, Lum Apps & Beekeeper, AODocs, Microsoft) to ensure best use of the tools and services…