Support Specialist

About App Direct

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. App Direct offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction.

You're driven by personal growth opportunities in a dynamic, fast-paced environment.

• Resolve Advisor commission tickets through detailed analysis and investigation
• Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
• Leverage multiple systems and data sources to research and resolve commission-related issues
• Communicate with Advisors via email or phone to explain investigation findings and resolutions
• Monitor customer satisfaction and elevate issues as needed
• Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.
• Perform other duties as assigned by management

• Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles
  • Experience with, or exposure to, the telecom industry is preferred
• Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)
• Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applications
• Self-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goals
• Excellent time management and organizational skills, with strong attention to detail
• Ability to work accurately and effectively in a high-volume environment with minimal supervision
• Ability to handle difficult or disgruntled customers professionally
• Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally

At App Direct, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each App Director as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling App Directors to embrace their uniqueness to do their best work.

As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At App Direct we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see App Direct Privacy Notice:

Base salary or OTE is just one component of App Direct’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Illinois Compensation Band

$55,000 — $60,000 USD